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About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!About the roleWe are looking for an Integration Architect – Agentic Delivery who can design and implement scalable integrations between AI-powered agentic systems and enterprise platforms like Zendesk and Salesforce. This role will focus on building intelligent workflows, automations, and seamless data exchange across systems.ResponsibilitiesArchitect and implement integrations between agentic AI platforms and Zendesk / SalesforceDesign end-to-end workflows for customer support automation using AI agentsBuild and manage APIs, webhooks, and middleware integrationsEnsure data consistency, security, and scalability across systemsCollaborate with product, engineering, and customer teams to deliver solutionsDevelop custom connectors, orchestration layers, and automation pipelinesTroubleshoot and optimize integration performanceRequirementStrong experience with Zendesk APIs, apps framework, and workflowsHands-on expertise in Salesforce (REST/SOAP APIs, Apex, integrations)Experience in integration architecture (MuleSoft, Workato, Zapier, custom middleware, etc.)Knowledge of API design, authentication (OAuth, JWT), and event-driven systemsExposure to Agentic AI / LLM workflows / prompt orchestrationStrong problem-solving and stakeholder communication skillsGood to HaveExperience with AI automation platforms / conversational AIKnowledge of LangChain / LLM integrationsBackground in customer experience (CX) platforms
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