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15 days ago
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Requirements and responsibilities
About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.About the RoleWe’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.In this role, you willDevelop a strategy to break into and close key strategic logos for DecagonDevelop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansionCollaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutionsForecast and accurately report on pipeline and revenueDevelop and execute account plans to execute strategic dealsProvide feedback and insights to product and leadership teams to influence the company's roadmapMaintain expert-level knowledge of the company's products, services, and industry trendsExpect moderate travel.Your background looks something like this7+ years of experience in strategic or enterprise salesProven track record of growing revenue and expanding business with large, complex accountsExcellent communication, presentation, and negotiation skillsStrong business acumen and ability to speak the language of the C-suiteConsultative selling approach with a focus on value-based solutionsAbility to manage multiple stakeholders and cross-functional initiativesBachelor's degree or equivalent work experienceEven better if you havePrevious experience selling AI or customer support/experience softwareCompensationOTE $320,000 - $360,000k + Offers EquityBenefitsWe proudly offer the following benefits for our full-time employees:Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)Medical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension)Parental LeaveFertility and family building benefits through CarrotDaily lunches and snacks in the office to keep you at your bestThese benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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