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about 1 month ago
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Company DescriptionFygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.Job DescriptionAt Fygaro, we’re on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology.💡 What You’ll DoGuide new customers through onboarding and ensure a smooth setup experienceUnderstand merchant needs and recommend the right Fygaro solutionsDrive product adoption across features like payments, links, shops, and vPOSProactively identify opportunities to improve customer performance and retentionHandle customer inquiries across video call, chat, email, and WhatsApp with speed and clarityCollaborate with Sales, Tech, and Product teams to resolve issues and improve workflowsQualifications🎯 What We’re Looking For1–3 years in Customer Success, Support, or Consulting (SaaS or fintech is a plus)Strong communication skills (clear, friendly, and solution-oriented)Ability to explain technical concepts in simple termsHighly organized and comfortable managing multiple clientsProactive mindset — you don’t wait for problems, you prevent themSpanish & English proficiency requiredAdditional Information⭐ Bonus PointsExperience with payments, eCommerce, or POS systemsFamiliarity with tools like CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot)Experience working with SMBs or entrepreneurs🌎 Why Join Fygaro?Work with a fast-growing fintech operating in 35+ marketsBe part of a team shaping the future of digital payments in emerging marketsHigh ownership and impact from day oneCollaborative, fast-paced, and entrepreneurial environment
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