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about 1 month ago
Requirements and responsibilities
About UsWe build software for the people who run local government — municipal clerks. These are the front-desk heroes of city halls and county offices, responsible for public records, compliance, transparency, and serving citizens every day. We call what we build Clerkware: a suite of tools that helps clerks do their jobs faster, more accurately, and with less friction.We’re a GovTech company taking a SaaS-first, AI-centric approach to a market that’s long been underserved by modern software.Our products span compliance tracking, communication tools, citizen engagement software, and workflow automation, and we're building more.To understand who we are looking for better, watch a video from the Founder here describing the role.The RoleWe're hiring a Product Manager to help us deepen our understanding of the market and translate that understanding into better products.This is a customer-obsessed, ground-floor Product Management role where you'll spend the majority of your time talking to the people we serve (local government Clerks), understanding their workflows, their frustrations, and the problems they can't always articulate in words.The best person for this role has read (or would immediately pick up) The Mom Test by Rob Fitzpatrick, understands why customers say "yes" to demos and then never buy, and knows how to ask questions that reveal the truth rather than validate your assumptions.Key ResponsibilitiesCustomer DiscoveryConduct regular conversations with municipal & county clerks and government administrators to understand their day-to-day workflows, pain points, and current tools.Participate in sales calls as an observer to identify recurring objections, unmet needs, and the language customers use to describe their problems.Work with our support and client success teams to surface emerging issues from existing customers whose needs have evolved.Product StrategyBuild and maintain a deep understanding of the competitive landscape such as what exists, what's missing, and what clerks wish they hadIdentify unmet needs in the market and help prioritize what to build, improve, or retireEvaluate both incremental improvements to existing products and opportunities to bring entirely new tools to marketCross-Functional CollaborationPartner with marketing to develop messaging and copy grounded in the words customers actually use — not the words we wish they'd useTrain sales and client services teams on product capabilities so they can speak confidently about what we've builtWork closely with engineering to translate customer insights into clear, prioritized requirementsWhat We’re Looking ForYou've led product decisions based on customer discovery (not just from stakeholder requests)You've actually killed a feature or even an entire product after learning that it probably doesn't need to exist.You've heard a customer say "yes" but still not buy, and then you figured out what held them back from buying.You have exceptional customer empathy and truly enjoy talking to users and know how to extract actionable insightsYou can explain a messy customer problem clearly to product engineersYou can turn vague customer complaints into concrete product decisionsComfort with ambiguity and early-stage environments where processes are still being builtFamiliarity with frameworks like The Mom Test, Jobs to Be Done, or Business Model CanvasSelf-starter mentality — you don’t wait to be told what to doBonus: experience with GovTech, municipal government, or compliance-heavy industriesYou Might Be a Fit If…You have 5+ years of experience in a B2B SaaS product role, ideally in a market with complex buyers or regulated industriesYou're more energized by a customer call than a product roadmap templateYou're naturally curious and you ask follow-up questions when an answer feels too easyYou can sit in a room (or a Zoom) with a clerk in an office and leave with genuine insight into how their week worksYou're comfortable with ambiguity and can bring structure to a market where the playbook doesn't yet existYou understand that the job is improving workflows, not just shipping featuresYou have strong written communication skills and can translate messy customer insight into crisp, useful documentationBonus if you have:Experience working with or selling into government, municipalities, or other regulated industriesFamiliarity with the Business Model Canvas or similar frameworks for structured customer and market discoveryExperience supporting sales enablement or marketing copywritingWhy This RoleYou'll be one of early PMs at a company that's built real products used by real government agenciesDirect access to leadership where your insights will shape the product roadmap from day oneWe're building a category from scratch ("Clerkware") and you'll help define what it meansRemote-first, flexible cultureApplication ProcessSubmit your application and complete a brief Culture Index survey (takes about 10–15 minutes). If we think there's a fit, we'll invite you to an interview and take it from there.This is a rare chance to be a force multiplier on a small team doing meaningful work in a market that's overdue for modern software. If that sounds interesting, we'd love to hear from you!Requirements 5+ years of experience in Product Management, ideally in B2B SaaS Strong customer empathy with the ability to conduct effective discovery conversations with end user over the phone and ZoomExcellent written and verbal communication skills This is a full-time role requiring full professional focus and therefore should not be engaged in other full-time employment or commitments that conflict with your responsibilitiesBenefitsWe provide a company computer (Macbook Air) and a $1,000 stipend to purchase any work-related equipment needed for a home office$25/mo internet reimbursement$25/mo gym/physical recreation reimbursementContinuing education / certification courses provided (must speak with manager)Each person gets the holidays off in their country of their residency based on this site.Employees get 80 hours (10 days) of paid time off per year, starting after their 3rd month. From the 12th month on, paid time off hours are bumped to 160 hours (20 days).Personal Time Off: Starting after the 3rd month of employment, an employee receives an additional 40 hours (5 days) of paid leave.Paid day off on your birthday.
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