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Responsibilities
We are seeking a Level 2 / Network Admin IT Helpdesk Technician with strong technical expertise and skills to join our growing team. This work from remote role involves hands-on IT support, field service, remote triage, and help desk troubleshooting. The ideal candidate will also have experience coordinating IT projects and working closely with clients to ensure a seamless technical experience.
Must speak English fluently.
Key Responsibilities:
- Provide support to clients via phone and remote sessions.
- Manage help desk support tickets, ensuring timely resolution and excellent customer satisfaction.
- Work with field technicians that are onsite to carry out mission.
- Perform remote installation, configuration, and maintenance of PCs, laptops, printers, network infrastructure and peripherals.
- Troubleshoot network connectivity, software, and hardware issues.
- Execute setup of routers, switches, and wireless equipment.
- Track, document, and escalate issues using ticketing systems.
Required Qualifications:
- 5+ years of IT support or field service experience (MSP experience a plus).
- Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, Cisco Meraki and in depth networking concepts.
- Demonstrated experience in help desk / technical support.
- Excellent troubleshooting, problem-solving, and communication skills.
- Ability to multitask and work independently in a fast-paced environment.
- Professional demeanor and strong client relationship skills.
Preferred Qualifications:
- Familiarity with managed services tools (RMM/PSA platforms).
- CompTIA, Microsoft, or related certifications.
- Knowledge of cloud services, backups, cybersecurity best practices.
- Previous experience with pre/post-sales client support.
This job post is closed.