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Posted 3 days ago
Requirements and responsibilities
Overview:
- We are seeking a proactive and detail-oriented Business Support Virtual Assistant to support a growing cleaning services business.
- This role focuses on client coordination, scheduling, and administrative support to ensure smooth daily operations and an exceptional customer experience.
Key Responsibilities:
- Schedule and assign cleaners to appointments.
- Coordinate and confirm client bookings.
- Conduct post-service follow-ups to ensure client satisfaction.
- Handle customer inquiries and resolve concerns professionally.
- Support sales efforts through outbound calls and client outreach.
- Assist with sourcing, interviewing, and onboarding cleaners.
- Manage emails and maintain consistent client communication.
- Create and schedule basic social media content (e.g., Canva posts).
- Maintain and update CRM systems, workflows, and client records.
Requirements:
- Fluent in English and Spanish.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Customer-focused, professional, and solution-oriented mindset.
- Experience in sales or client acquisition is a plus.
- Proficient in CRM tools, scheduling platforms, and Canva.
- Self-motivated, adaptable, and detail-oriented.
Work Schedule:
- Hours: 15 hours per week (with potential for increase).
- Days: Monday to Friday.
- Schedule: Flexible.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)