Migraine Care Navigator (Healthcare/ Migraine Center) - A181 at Pearl Talent | Torre
Migraine Care Navigator (Healthcare/ Migraine Center) - A181
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Pearl Talent

Migraine Care Navigator (Healthcare/ Migraine Center) - A181

Pearl Talent
Posted by
Avee Sandagon
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(1) info
Emma
Emma
You'll elevate patient care and optimize healthcare journeys through expert coordination and support.
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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Depends on the location of the candidate

Compensation USD1.3k/month
Non-negotiable
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Remote (for Philippines residents)
Remote (for Colombia residents)
Remote (for Argentina residents)
Remote (for Mexico residents)
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Posted 3 days ago

Requirements and responsibilities

Core Responsibilities Patient Intake & Onboarding – 30% • Conduct initial patient intake assessments, gathering relevant health and symptom details • Guide new patients through the onboarding process and explain treatment pathways • Coordinate with providers to ensure accurate documentation and communication of care plans Patient Care & Support – 30% • Manage and schedule appointments efficiently to minimize wait times • Follow up post-appointment to monitor patient progress and care adherence • Assist patients with rescheduling as needed to ensure continuity of care • Provide educational materials and address patient inquiries, escalating complex cases to the clinical team Coordination & Quality Improvement – 25% • Collaborate with medical, administrative, and billing teams to maintain accurate patient records • Support billing and insurance workflows, including prior authorizations and claims follow-ups • Collect patient feedback and identify areas for process improvement Operational Support & Communication – 15% • Liaise with internal teams to resolve scheduling or documentation issues promptly • Track assigned cases and ensure follow-ups are completed on time • Contribute to SOP enhancements that streamline communication and patient experience Requirements Must-Haves (Required) • 2–3+ years of experience in patient navigation, healthcare coordination, or medical assistance • Background in healthcare operations or patient advocacy with knowledge of medical terminology • Strong communication and empathy skills with the ability to comfort and guide patients professionally • Familiarity with EHR/EMR systems, scheduling software, and HIPAA compliance • Excellent organizational skills with the ability to multitask and manage high patient volume • Strong attention to detail and reliability in maintaining patient documentation Nice-to-Haves (Preferred) • Experience supporting U.S.-based healthcare providers • Familiarity with insurance and prior authorization processes • Previous experience in telehealth or specialty clinic environments • Adaptable and comfortable working in evolving healthcare workflows Tools Proficiency Must-Haves (Required) • Communication Tools: Slack, Zoom, Gmail • Patient Systems: EHR/EMR, Airtable, or similar • Scheduling Tools: Calendly, Google Calendar • Productivity Tools: Google Workspace (Docs, Sheets, Drive) Nice-to-Haves (Preferred) • Task Management: Notion, Asana • Customer Support: Zendesk, Dialpad, or Front
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