Bilingual Customer Service Representative (Remote) at Idiomas TEP | Torre
Bilingual Customer Service Representative (Remote)
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Idiomas TEP

Bilingual Customer Service Representative (Remote)

Idiomas TEP
Posted by
Alexandra Grisales González
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Compensation USD1k/month
Non-negotiable
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Remote (for Colombia residents)
Posted 6 months ago

Responsibilities

About US: At SPANISH ASAP, we are committed to delivering top-quality customer experiences across global markets. We are currently seeking bilingual Customer Service Representatives (Spanish-English) in Colombia with exceptional communication skills and a passion for helping people. In this role, you will be responsible for assisting customers over the phone and through email, answering questions, resolving issues, and providing a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and able to remain calm and helpful when assisting customers. Requirements: - Advanced English proficiency (C1 level – essential). - Previous customer service or call center experience preferred. - Full-time availability. - Reliable high-speed internet connection. - Functional and up-to-date computer equipment. - Basic computer skills and ability to navigate multiple systems. - Strong communication and interpersonal skills. - Familiar with Microsoft apps such as SharePoint, Outlook, and Teams. Key Responsibilities: - Answer incoming customer calls and respond to emails in a timely and professional manner. - Assist customers with product questions, troubleshooting, and general inquiries. - Document customer interactions accurately in a given system. - Provide updates on orders when needed, service requests, and warranty claims. - Escalate complex issues to the appropriate department when necessary. - Maintain a friendly, patient, and professional attitude with customers. - Follow company procedures and service guidelines. What We Offer: - Contract or temporary position. Work Schedule: - March to November: 10:00 a.m. – 7:00 p.m. PST. - November to March: 11:00 a.m. – 8:00 p.m. PST. Location: - 100% remote position. Only in Colombia. Salary: - Monthly salary: 1.000 US/month.
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