Customer Service Representative at TopView Sightseeing | Torre
Customer Service Representative
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TopView Sightseeing

Customer Service Representative

TopView Sightseeing
Emma
Emma
You'll shape global customer experiences for a rapidly expanding travel and tourism company.
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Full-time

Legal agreement: Employment

Compensation USD12/hour
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Remote (for United States residents)
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Emma of Torre.ai
 26 days ago

Requirements and responsibilities

TopView is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. Our offerings include TopView Hop-On Hop-Off bus tours (available in New York City and London), Tea Around Town - a unique experience bus tour now operating across major U.S. cities (including New York, Los Angeles, Miami, Chicago, Dallas, Houston, and more), cruises, and bike rentals.We serve thousands of guests daily and continue to expand into new markets, making this an exciting opportunity to join a rapidly growing, high-volume operation where your work directly impacts the customer experience.Rate: $12.00/hourSchedule: Open availability required based on operational needs; Friday through Monday and holiday availability are required, including eveningsLocation Requirement: Candidates must be based in TexasWhat You’ll DoHandle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UKAssist customers with bookings, changes, and general inquiriesManage high-volume escalations with professionalism and confidenceFollow company policies and escalation protocolsAccurately document interactions in Zendesk (or similar CRM)Work in a fast-paced, high-volume environmentWhat We’re Looking ForStrong communication and problem-solving skillsExperience handling customer escalations, complaints, and high-pressure interactionsAbility to multitask and stay organized under pressureReliable, professional, and able to work independentlyCRM experience (Zendesk is a plus)RequirementsMust be available for overnights, weekends, and holidaysMust have a reliable computer, internet, and headsetMust have a quiet workspaceMust be dependable — attendance and punctuality are criticalBilingual is a plus (English and Spanish)Must reside in TexasAdditional InfoFully remote position (equipment not provided)High-volume environment — must be comfortable handling back-to-back interactionsOpportunities for part-time and full-time schedulesApply If YouStay calm and professional in high-pressure situationsAre reliable and consistent in a remote roleCan work independently and take ownership
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