DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Zoho to lead the administration, optimization, and strategic evolution of our Zoho ecosystem. This role is responsible for ensuring system reliability, operational efficiency, and scalable process design across Sales, Operations, Marketing, and Support.Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Zoho CRM and related Zoho applications—overseeing configuration, integrations, data governance, and long-term platform strategy. This individual partners cross-functionally to translate business requirements into scalable system solutions that support performance visibility, automation, and sustainable company growth.About DSIFounded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.ResponsibilitiesServe as primary owner and administrator of Zoho CRM and related Zoho applicationsManage user roles, permissions, profiles, and overall system security governanceConfigure and optimize modules, workflows, automations, blueprints, validation rules, and custom functionsTranslate business needs into scalable CRM configurations and process improvementsMaintain and enhance integrations between Zoho and enterprise platforms (telephony, CPQ, BI, support systems, etc.)Ensure data accuracy and integrity through audits, governance practices, and cleanup initiativesBuild and maintain dashboards, reporting, and performance analytics for leadership visibilityLead system updates, feature rollouts, testing, and enhancement initiativesProvide Tier 2/3 support for escalations and coordinate with Zoho Support or vendor partnersDrive adoption through user training, documentation, and best-practice developmentDevelop and maintain a platform roadmap aligned with organizational growth and scalability goalsRequirements3+ years of hands-on experience administering Zoho CRM or the Zoho One suite in an enterprise environmentStrong understanding of CRM lifecycle management, sales automation, and revenue workflowsExperience building complex workflows, automation logic, and custom functionsProven ability to translate business requirements into scalable technical configurationsExperience managing CRM integrations, APIs, and system data exchangesStrong analytical skills with experience building dashboards and operational reportingAbility to partner effectively with cross-functional stakeholdersExcellent written and verbal communication skillsPreferred QualificationsZoho CRM Administrator CertificationExperience with Zoho Desk, Zoho Analytics, Zoho Creator, or related Zoho applicationsBackground in Sales Operations, Revenue Operations, or IT Systems AdministrationExperience supporting distributed teams in a fast-paced, growth-oriented environmentBenefitsMedical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period401k Plan with employer matchingPaid vacation, personal/sick days, and bereavement timeEmployee Profit Sharing Program50% AT&T wireless discountPaid trainingAdvancement opportunities, we prefer to promote from within!
