About FinchWe believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.In just over a year, we've grown 10x, raised a $20M Series A, and become the pre-litigation partner of choice for top personal injury firms across the country. We believe the best outcomes happen when expert operators and purpose-built AI work together – which is why we handle every step of pre-lit, from intake and claim opening to medical records, lien management, and demands, with humans leading every case.We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.This RoleReceptionists at Finch are the first voice clients and vendors hear when contacting the law firms we support. You represent each firm directly, answering calls on their behalf and ensuring every inbound communication is handled with professionalism, accuracy, and genuine warmth.You’ll serve as the front desk for dozens of law firms—creating a friendly, compassionate experience for callers who may be stressed, confused, or dealing with difficult circumstances, while routing requests efficiently and accurately. This role is critical to preserving each firm’s reputation and delivering a seamless, white-labeled client experience.What You'll Do:Answer inbound phone calls and messages on behalf of multiple law firms, representing each firm accurately, kindly, and professionallyAct as the first point of contact for existing clients and vendors, setting a calm, friendly tone that helps callers feel heard and supportedAsk thoughtful, focused questions to understand the purpose and urgency of each call or messageRoute calls to the appropriate case managers or legal staff, ensuring messages are delivered even when transfers go to voicemailDocument and summarize inbound communications clearly and consistently so legal teams have full contextMaintain responsiveness and reliability as a core builder of trust between law firms and their clientsYour Team: Legal OperationsLegal Operations is responsible for delivering exceptional client communication outcomes for Finch’s law firm partners. We’re building a team of highly dependable, detail-oriented operators who take pride in providing excellent client experiences at scale—without losing the human touch.At Finch, you’ll work alongside legal operations professionals who value clarity, accountability, compassion, and empathy—and who are supported by modern tools designed to help them do their best work.You Might Be a Fit if YouAre a warm, confident communicator with a professional phone presenceNaturally lead with empathy and patience when speaking with clientsCan represent multiple organizations accurately while maintaining a friendly, approachable tonePay close attention to detail and follow communication standards consistentlyStay organized and composed while handling a high volume of inbound requestsAre comfortable working independently in a remote environmentTake pride in helping people feel supported during important momentsBilingual (Spanish) preferredCompensation$40,000 – $47,000 annual salaryAdditional benefits include:100% coverage for health, dental, and vision401(k) retirement planIn-office snacks, drinks, and daily team lunch and dinnersFlexible PTO (we trust you to take the time you need)Why This Role MattersFor many clients, a call to their law firm happens during a stressful or uncertain moment. The Receptionist ensures those calls are answered by a knowledgeable, friendly, and compassionate human—every time.By serving as the white-labeled front desk for law firms across the country, this role protects client trust, prevents missed communications, and helps ensure clients feel cared for from their very first interaction.If you take pride in delivering excellent client experiences, building trust through empathy, and being a reliable presence for people when they need it most, this role puts you at the center of how modern legal services are delivered.At Finch Legal, we believe in practicing what we advocate.As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.
