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Responsibilities
As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek. You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise.This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment.What you'll doServe as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutionsBuild trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment around strategic prioritiesIdentify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performanceLead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client successLeverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, and industry exposureManage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accountsTravel to client events as needed (up to 25-30%) to support client engagementAnalyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisionsQuarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmapsContribute to internal planning efforts, including forecasting, onboarding, and scaling client success operationsWhat you have4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data.Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations. Deep understanding of commercial and financial aspects of companies, and how to impact the P&LStrong communication and presentation skills; you can simplify complexity and speak both client and productConfidence working with data; experience with platforms like Looker, Google Suite and other reporting tools including AI is a plusProblem-solver who takes initiative, navigates ambiguity, and adapts quicklyCollaborative mindset with a “one team” approach to working cross-functionallyWillingness to travel to client locations and events regularly (~25%-30%)Bachelor’s degree preferredWhy You’ll Love This RoleYou’ll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you’ll get to attend marquee sporting events and concertsYou’ll be part of a team that values commercial impact, not just operational excellenceYou’ll collaborate closely with peers in CS and across the companyYou’ll get exposure to leadership, both at SeatGeek and with client execsYou’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowedPerksFlexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotelyA WFH stipend to support your home office setupUnlimited PTOEligible for the SG discretionary annual bonus based on individual and company performanceUp to 16 weeks of fully-paid family leave 401(k) matching Student loan matching programHealth, vision, dental, and life insuranceUp to $25k towards family building, reproductive health services and Gender-affirming care$500 per year for wellness expensesSubscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical$360 per quarter to spend on tickets to live eventsAnnual subscription to Spotify, Apple Music, or Amazon musicThe salary range for this role is $110,000 - $130,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
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