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About WillowBuildings are more complex than ever — and the teams responsible for running them are still working with fragmented tools, disconnected data, and reactive workflows. Willow is changing that. We build the leading Operational AI platform for the built world, helping owners and operators of large, complex environments — think commercial real estate, higher education, healthcare, and airports — better understand, manage, and optimize their buildings by connecting physical, operational, and human data into a unified digital foundation.Our platform enables customers to move from reactive workflows to smarter operations, better decision-making, and meaningful financial and operational outcomes. We're a small but mighty company with real customers, real traction, and a genuinely important problem to solve — scaling commercial momentum and building the foundation for long-term category leadership. If you want to do meaningful work at a company that's defining a category, this is the place.About The RoleYou’ll own the end-to-end delivery of customer onboarding, from kickoff to live value — leading the internal teams that connect, model, and activate each building, and serve as the customer’s trusted technical partner throughout.We’re looking for an exceptional Customer Engineering Manager to join our Customer Engineering team. You’ll be responsible for both customer communication and internal program management and work closely with internal team leads to ensure the successful and timely onboarding of customers onto our platform. We leverage AI and a range of tools and techniques to integrate customer systems such as BMS, CMMS, and EMS.✦ Our ideal candidate is a self-starter with a proven track record of managing complex, cross-functional projects, and the agility to lead both business and technology teams to successful outcomes. A strong background across building systems, HVAC, and Fault Detection & Diagnostics will be key to success.What You'll OwnDelivery & program leadershipOwn the end-to-end deployment lifecycle (pre-deployment, deployment, and post-deployment) against clear milestones and the Definition of Done, driving on-time, on-value deliveryLead and coordinate cross-functional, cross-group teams (integration, data, SMEs, Solutions Architects, Sales, and Product) across regions, managing dependencies and clean hand-offsPrioritize competing demands across multiple customers and workstreams, balancing speed, quality, and valueNavigate and resolve conflicts across teams and with customers, aligning stakeholders on scope, trade-offs, and decisionsManage risks and escalations, and provide clear status and value reporting to customers and internal leadershipCustomer partnership & valuePartner with customers to understand their needs, providing expert guidance and training on Willow’s product and the Skills libraryOwn customer health and value realization, including adoption, insights actioned, ROI, and support for renewal and expansionMaintain and grow a deep working knowledge of the building industry, from key stakeholders to industry pain points and trendsTechnical & product leadershipProvide leadership for internal teams on how best to implement Skills for a customer’s specific buildings and systems to achieve their high-level goalsLeverage AI onboarding tooling to accelerate time-to-value, improve onboarding quality, and provide feedback to improve the process and toolsPartner with Product, Engineering, and Sales to refine product roadmaps and growth plans focused on delivering customer valueRequiredWHAT WE'RE LOOKING FORBachelor of Science puter Science, or Software Engineering, or equivalent practical experience5+ years of experience ineering consulting, or building systemsExperience in Mechanical / HVAC engineering consulting or Building Automation SystemsStrong understanding of engineering fundamentals and building systemsExperience with automated Fault Detection & Diagnostics, Continuous Commissioning, and Measurement & VerificationDemonstrated project or program management across complex, cross-functional initiativesStrong prioritization, conflict-management, and cross-group collaboration skillsExcellent stakeholder and executive communication — able to bridge subject-matter expertise to product and engineering teamsAbility to translate domain expertise into productized solutionsExperience identifying value through data-driven measures and guiding customers to action or actionable roadmapsAdaptable and open to new ideas and approaches for continuous improvementUS-based, fully remote; strong preference for candidates located , NY, CA, NC, NV, MI, MA, MD, IL, GA, FLPreferredExperience with digital twin or building analytics platformsProject or program management certification (e.g. PMP) or equivalentFamiliarity with BMS / BAS protocols (e.g. BACnet, Modbus) and CMMS / EMS integrationExperience with data platforms and understanding of data integration and flowCompensation & Benefits$130,000 – $160,000base salary per yearHEALTH COVERAGEMedical, dental, vision, STD, LTD, Life & AD&D100% of employee premiums covered; 95% of dependent premiums covered by Willow.RETIREMENT401(k) with 100% company match on the first 5% of contributions.TIME OFF20 days accrued vacation + 10 days paid sick leave + 8 paid holidays per year.PARENTAL LEAVEWillow-paid parental leave, coordinated with applicable state leave programs.Exact Offer Reflects Your Experience And Skills.salary range and a general description of all benefits and other compensation have been disclosed above. Actual compensation will be determined based on experience, skills, and other relevant factors.The Pay Range For This Role Is130,000 - 160,000 USD per year (Remote (US))
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