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Responsibilities
Professional Services Manager.
Role Information:
- Location: Remote – LATAM.
- Work Schedule: Monday–Friday, 9:00 AM–6:00 PM.
Role Overview:
- We are looking for a tech-savvy and motivated Professional Services Manager to join our team.
- You will help clients set up and customize Connecteam based on their business needs.
- You will integrate it with other platforms.
- You will migrate data from their existing systems.
- You will work closely with clients and internal teams to ensure smooth implementation, improve business processes, and provide an excellent customer experience.
Key Responsibilities:
- Meet with clients daily to understand their needs and deliver professional services.
- Configure Connecteam features based on client workflows and business requirements.
- Integrate Connecteam with other platforms and migrate data from existing tools.
- Complete client tasks and implementation activities independently.
- Build strong relationships with clients and provide tailored solutions.
- Manage multiple tasks and priorities in a fast-paced environment.
- Collaborate with Customer Success, R&D, and integration partners to resolve issues and ensure smooth implementations.
Requirements:
- At least 1 year of experience working in a SaaS company (required).
- Native-level English proficiency (required).
- Tech-savvy, eager to learn, and comfortable working with new tools and technologies.
- Strong communication, problem-solving, and collaboration skills.
- Ability to manage multiple tasks and work under pressure.
- Customer-focused, proactive, and committed to delivering quality service.
Work Schedule:
- Monday to Friday, 9:00 AM–6:00 PM.
Additional Information:
- If you enjoy working with technology, helping clients solve problems, and improving business processes, we would love to hear from you.
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