Bilingual Appointment Setter (English/Spanish) — Full-Time, Remote, Afternoons & Weekends
Call homeowners who just requested a quote, qualify them, and book appointments for US home-service contractors. Steady full-time work with a team that sends you warm leads every day.
WHO WE ARE
MBCC Solutions helps Hispanic home-service contractors in the US (remodeling, roofing, concrete, landscaping, painting) get consistent, qualified appointments. We run their Meta ads, and our setters call every lead and book the appointment on the contractor's calendar.
SCHEDULE (US Eastern Time)
- Monday, Tuesday, Friday, Saturday, Sunday: 12:00 PM – 9:00 PM ET
- Wednesday and Thursday off
- 40 hours/week, with a 1-hour break each day
WHAT YOU GET
- $800-1,000 USD/month
- Full-time, long-term, 100% remote
- Warm leads only: homeowners who filled out a form asking for a quote
- Scripts, SOPs, and training on our process
- A team that works together: you'll share shifts with our current setter
WHAT YOU'LL DO
- Call every new lead within 5 minutes, in English or Spanish
- Qualify homeowners: project type, service area, decision maker, budget, and timeline
- Book appointments directly on the contractor's calendar in GoHighLevel
- Confirm appointments the day before and the morning of
- Follow up with leads who didn't answer by call, SMS, and WhatsApp
- Reschedule no-shows and cancellations
- Keep every lead updated in the CRM and hand off pending leads at the end of your shift
WHAT YOU NEED
- Experience as an appointment setter, inside sales rep, or call center agent for US customers
- Fluent English and Spanish on the phone
- Comfortable making 80–100+ calls per shift
- Organized: you keep notes clean so the next person can pick up where you left off
- Quiet workspace, headset, reliable internet, and a computer
- Available for the schedule above, including weekends
NICE TO HAVE
- Experience with GoHighLevel or another CRM
- Experience booking appointments for home services, solar, roofing, or similar
- Experience with US outbound calling rules
THIS ROLE IS NOT FOR YOU IF...
- You can't work weekends or evenings
- You're juggling other jobs and can't give us full-time focus
- A "no" or a no-answer ruins your day
