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States considered: Mississippi / AlabamaRole DescriptionThe Manager, BioDevice Field Service role will be responsible for leading, coordinating, and managing all technical and mechanical responsibilities of the BioDevice business within assigned region. The Manager will manage a team of remote Field Service Specialists. The main responsibilities will be to ensure all BioDevice Customers receive “Best In-Class” service and support.. This must be achieved through effective leadership, coaching, and developing a team of Field Colleagues. Their goal will be to acquire and retain top talent while sustaining our ranking as a Best in Class Field Service Program. The Manager will report into the Senior Manager, BioDevice Field ServicePosition Responsibilities: Manage the Field Service Preventative Maintenance Program for an assigned area of the US.Lead a team of 6 Zoetis Field Service Specialists.Manage Stand-By and Call-In Rotation Schedule for Specialists within assigned Territory.Responsible for the overall financial expenses as it relates to the business for an assigned area. This should be done by using key financial and operational data to monitor performance and improve cost efficiencies within the assigned territory.Conduct frequent ride alongs with all reporting Specialists. These ride alongs should be aimed at coaching and improving the day-to-day operations within their hatcheries.Utilize Zoetis Site Evaluation Program to monitor performance and success of current Field Service Preventative Maintenance Program.Oversee and facilitate the routine collection and reporting of all field service information within FieldAware.Proactively recruit and On-Board new colleagues for the assigned area.Identify and implement the training and development needs of their reporting colleagues.Ensures the Inovo Process Evaluation Audit Program requirements are met for the assigned area.Partner with the Technical Service Team and Account Managers to meet Customer Expectations and Needs and Ensure all Field Service Personal are trained on all technical aspects of In Ovo Vaccination.Implement effective procedures for all reporting colleagues in safety, mechanical, electrical, and hatchery environmental processes.Develop and implement Individual Development Plans (IDPs) with area Technicians.Plan and Implement Engineering Change Notifications (ECN’s) for the respective area.Support Engineering Requests and Testing Needs.Education & Experience Bachelor’s degree in poultry science or related field from an accredited institution.Experience may be considered in lieu of educational requirement.Five years of Mechanical/Electrical Maintenance or related experience.Five years of People Management preferred.Poultry Industry Knowledge and Awareness preferred.Technical Skills Requirements Strong Leadership SkillsEstablished Coaching SkillsProficient organizational skillsSelf-motivator and self-starterStrong critical thinking problem solving, judgment, and initiative.Excellent communication skills are necessary to interact directly with multiple levels of customer management.Basic computer skills using Power Point, Word, Excel, and OutlookProven skills in interpreting and communicating Hatchery Air Plating Program results.Proven Mechanical AptitudeBilingual (English/Spanish) preferred.Physical Position Requirements Majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible.Heat and Humidity above average is common.Available for unsocial work hours due to Stand-By and Call-In work beyond 40-hour work week (weeknights/weekends/Holidays) to respond to customer emergency calls (via telephone and face-to-face)Lift more than 25 poundsMust maintain clean driving record to operate Company provided vehicle.Periodic (60-80%) Overnight Travel Required.About UsJoin Zoetis – and build your career with a global animal health company dedicated to supporting its customers and their businesses.Why ZoetisZoetis has more than 60 years of experience in delivering innovative, high-quality products and services that benefit our customers.Zoetis work environmentAt Zoetis, we take pride in a collaborative spirit and high-performing environment where every colleague is given room to learn and grow.Your opportunities at ZoetisWe invest in our people and offer diverse and exciting opportunities to make a difference in a growing global industry while shaping the future of animal health.Results that matterOur colleagues make an impact by working hand-in-hand with those who raise and care for animals to better understand and address the unique real-world challenges they face.Read More
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