Operations Coordinator:
Job Title:
- Operations Coordinator.
Role Overview:
- We are looking for an organized and proactive Operations Coordinator to support the day-to-day activities of a growing food and grocery delivery platform in Costa Rica.
- This is a hands-on coordination role focused on keeping restaurant information, menus, operational tasks, and internal follow-ups organized and up to date.
- The ideal candidate is detail-oriented, learns new systems quickly, and is comfortable communicating with different teams and business partners.
Main Responsibilities:
- Coordinate day-to-day operational tasks and follow up to ensure they are completed on time.
- Support the onboarding of new restaurants and business partners.
- Collect and organize restaurant information, including menus, prices, opening hours, contacts, photos, and delivery details.
- Update information in internal systems and spreadsheets.
- Review menus and listings for missing or incorrect information.
- Follow up with restaurants, customer service, and other team members regarding pending issues.
- Prepare simple operational reports and maintain accurate task trackers.
- Identify recurring problems and communicate them clearly to management.
- Assist with other administrative and operational tasks as needed.
Requirements:
- Strong written and spoken English and Spanish.
- Previous experience in operations, administration, project coordination, hospitality, e-commerce, or a similar role.
- Excellent organizational skills and attention to detail.
- Comfortable using Google Sheets, task-management tools, WhatsApp, and online platforms.
- Ability to prioritize multiple tasks and follow through without constant supervision.
- Clear and professional communication skills.
- Proactive, reliable, and comfortable working in a fast-moving environment.
- Availability to work scheduled morning or evening shifts, including weekends.
Operational Details:
- Our operations run seven days a week.
- Team members work according to a rotating shift schedule.
- This is an individual contributor role and does not include responsibility for company strategy, budgets, or managing a large team.
Bilingual Customer Support Representative:
Job Title:
- Bilingual Customer Support Representative.
Role Overview:
- We are looking for a reliable and resourceful Customer Support Representative to join a growing food and grocery delivery platform in Costa Rica.
- The role involves assisting customers, restaurants, and delivery drivers through WhatsApp and our internal platform.
- The ideal candidate communicates clearly, remains calm under pressure, and is comfortable solving everyday operational issues independently.
Main Responsibilities:
- Respond to customers, restaurants, and drivers through WhatsApp.
- Follow up on active orders and help resolve delays, missing items, payment questions, and other delivery-related issues.
- Coordinate between customers, restaurants, and drivers when necessary.
- Escalate unusual or sensitive cases to management.
- Document relevant incidents and maintain clear shift notes.
- Provide friendly, professional, and solution-oriented service.
Requirements:
- Strong written and spoken English and Spanish.
- Previous experience in customer service, hospitality, delivery, e-commerce, or a similar environment.
- Excellent communication and problem-solving skills.
- Ability to manage several conversations and tasks at the same time.
- Responsible, organized, and comfortable working independently.
- Good computer skills and familiarity with WhatsApp, Google Sheets, and online systems.
- Availability to work scheduled morning or evening shifts, including weekends.
Operational Details:
- Our service operates seven days a week.
- Team members work according to a rotating shift schedule.
- This is an individual contributor role and does not include team management responsibilities.
