Customer Service Specialist (Arabic & English) at JK TECHNOHUB | Torre

Customer Service Specialist (Arabic & English)

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Full-time

Legal agreement: To be defined

Compensation INR75k/month
~USD774/month
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Remote (anywhere)
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2 days ago

Requirements and responsibilities


Client Hiring | Customer Service Specialist (Arabic & English)About the roleOur client is looking for a Customer Service Specialist (Arabic & English) to join their team. The ideal candidate should be fluent in Arabic and English and passionate about delivering exceptional customer support. This role involves assisting customers with product-related queries, conducting product demonstrations and training sessions, and ensuring a seamless customer experience.Key ResponsibilitiesProvide customer support via phone, email, chat, and virtual meetings in Arabic & EnglishResolve customer queries related to the company's technology productConduct product demonstrations, onboarding sessions, and user training for customersExplain product features, functionality, and best practices to help customers maximize product usageAssist customers with product setup, configuration, and troubleshooting basic technical issuesEscalate complex technical issues to the appropriate internal teams and ensure timely resolutionMaintain accurate records of customer interactions and support cases in CRM systemsBuild strong customer relationships and ensure high levels of customer satisfactionRequired Skills & Qualifications2–3 years of experience in Customer Service, Customer Success, Technical Support, or Product SupportFluency in Arabic and English (spoken and written) is mandatoryExperience in providing product demos, onboarding, or customer training is preferredFamiliarity with CRM, SaaS, or other technology products is an advantageExcellent communication, presentation, and interpersonal skillsStrong problem-solving and analytical abilitiesSelf-motivated with the ability to work independently in a remote environmentInterested candidates can share their updated resume at: hiring@jktechnohub.com