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Shared by 
2 days ago
Requirements and responsibilities
In this role, you will:Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)Work with our logistics and fulfillment team to resolve order/shipping issuesHelp users with various non-technical tasks, such as order modifications, returns, replacements, and repairsCreate how-tos, guides, wikis, knowledge base, etc for recurring questionsWe hope you:Have great written communication skillsLike talking to users and are willing to constantly do so without external encouragementAre able to empathize with users, and genuinely care about their problems — we can’t exist without them