RemoteLegalStaff exists because there are incredibly talented legal professionals all over the world who've never had a shot at the U.S. legal market. We place and fully manage remote legal staff for U.S. law firms, hiring from Latin America, the Philippines, South Africa, and beyond.We're growing fast, and we don't just place people and disappear. We train them, manage them, go to bat for them, and help them build real careers. Our internal team is the engine behind all of it. You won't be a cog here. You'll be the reason someone on the other side of the world lands an opportunity that changes their trajectory.About the roleRemoteLegalStaff is a fast-growing legal staffing company supporting ~400 globally distributed staff and over 250 clients with an internal team of 70+.As our first IT Manager, you'll take full ownership of our IT function: from fixing our Google Workspace environment to building the policies, systems, and support structures a company of our size needs to run securely and efficiently, because our current size is just the beginning and we're ready to scale.This is a hands-on role. You won't be managing a team on day one: you'll be doing the work. The right person has built IT infrastructure from scratch before, thrives in ambiguity, and understands that in a remote legal environment, reliability and trust are non-negotiable.What you'll ownTake over all IT responsibilities from our owners and become the single owner of the IT functionAudit all existing tools, accounts, licenses, and configurations; document what exists and what's missingBuild an IT roadmap and 90-day priority planCreate and maintain IT policies, acceptable-use guidelines, and a self-service knowledge baseFully own our Google Workspace environmentEnforce MFA, security defaults, and data sharing controlsManage user accounts, license assignments, access provisioning, and deprovisioning across all platformsMaintain an accurate inventory of users, roles, access levels, and licensesAudit all SaaS subscriptions and rationalize unnecessary or duplicate toolsManage vendor relationships, renewals, and negotiationsTrack license utilization so we only pay for what we useSelect, implement, and manage an IT ticketing / service desk platformBuild self-service resources to reduce repetitive support requests over timeImplement and enforce security fundamentals: MFA, password management, role-based access controlsConduct periodic access reviews and proactively identify security gapsAs the organization grows, recruit, onboard, and manage one or more IT Support SpecialistsBuild a small, scalable IT support function for a growing global teamSupport our marketing team with the technical side of domain and subdomain setups, and web developmentWhat we're looking forEssential4–6 years of IT experience, including at least 2 years in a hands-on senior sysadmin or IT management roleGoogle Workspace Admin experience managing for 100+ users: non-negotiableExperience with an IT service desk platform (Freshdesk, Zendesk, Jira Service Management, or similar)Experience managing a SaaS tool portfolio across multiple platformsWorking knowledge of SSO, SAML, MFA enforcement, and role-based access controlExcellent written and verbal English, you'll support both internal staff and external clients directlyAble to work independently and proactively in a fully remote, async-first environmentStrong customer service instincts; your audience is entirely non-technicalPreferred:Experience as a company's first IT hire, or building IT from scratchSlack administration and integrationsBackground in legal, professional services, or staffing environmentsExperience supporting globally distributed teams across multiple time zonesBasic automation skills (Zapier, Make, or similar)What success looks likeBeyond the technical skills, success would mean someone who can demonstrate having a service and client-centered approach to IT Management, who can audit and identify main gaps and separate the critical ones from the nice-to-haves.By day 90, you should've already identified all or our digital ecosystem, run a full diagnosis, and proposed immediate and mid-term solutions. You'll have identified the structure you'll need on the team (both in people and in systems) to provide support everywhere it's needed.What we offerFully remote position with a flexible work scheduleCompetitive base salaryAnnual performance bonusAnniversary loyalty bonusesCompany-sponsored health insuranceGenerous PTO that increases with tenure (up to 30 days per year)Birthday PTO day7 U.S. paid holidays5 paid sick days per yearBereavement leaveAdditional unpaid personal leave is availableHome office stipend for equipment and workspace upgradesComputer replacement stipendMonthly internet allowance (increases with tenure)Professional development and training programsEducation support for high performersA collaborative, supportive team culture where people are genuinely invested in each other's successA fast-moving environment where your work has real visibility and direct impactClear path to growth: we promote from within and reward people who performHow to apply?Hit Apply, and you'll be redirected to our application form.Follow all instructions carefullyHow our hiring process works:We are a fully remote company, and our hiring process reflects that. The first stages are completely asynchronous: no surprise calls, no scheduling pressure. You will complete a short written application and, if selected, move through an async assessment at your own pace. Candidates who advance through the initial stages will then be invited to schedule a live interview. We communicate clearly at every step and respect your time throughout!
about 2 months ago