Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home.As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group. Job SummaryThe future is bright for the Porch Group, and we’d love for you to be a part of it as a Virtual AssistantThe job consists of fielding incoming calls, texts, and emails for the companies your team is responsible for supporting. Multiple times a day, you will be answering client questions, providing price quotes, and selling customers on why they should book a home inspection with “your” company. Remember, you are the “front desk.” Our inspection companies rely on their ACC team to book appointments and keep their calendars busy. Multiple times a day, you will schedule home inspection appointments by collecting and entering specific details into our booking software, responding to general office correspondences (email, text, voicemail), and providing a great customer experience.At ACC, we don’t sugar coat it, the job is challenging due to our high standards of quality and the many details involved in effectively serving our customers. However, we invest heavily in each team member and do everything we can to ensure each individual can thrive and succeed in their position - that is why our average tenure is over SIX years, a statistic we are proud of and hope to continue to extend.What You Will Bring As A Virtual Assistant+4 years in Bilingual Customer Service roles+2 years in Executive Assistant (or equivalent) roles+2 years in Remote positionsStrong communication and language skills: English speaking is a must.Ability to accurately enter notes, data, and client information and navigate websites and standard software applicationsStrong digital communication skills (email, chat, text, etc)Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channelsWe love bilingual team members, but we also need them to have clear and effective communication in our client's native tongue.Must be detail-oriented, accurate, and committed to following defined processes (we call them our SOP or Standard Operating Procedures)Must be able to demonstrate good judgment and decision-making abilities when there isn’t a clear answer - we want you to feel empowered!Strong computer skills: You will be on a computer for your entire shiftAbility to accurately enter notes, data, and client information and navigate websites and standard software applicationsStrong digital communication skills (email, chat, text, etc)Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channelsWorkspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps uploadWhat You Will Get Supporting Porch GroupMonthly salary: COP 5,000,000.00At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success!We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole homeOur values guide us in everything we do, from individual everyday tasks to high-level strategic planning:⭐ No Jerks / No Egos⭐ Be Ambitious⭐ Solve Each Problem⭐ Care Deeply⭐ Together We Win
