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Customer Success Associate

Requirements and responsibilities

Questions for applicants

Real-time user activity

Real-time AI thinking

Voice123

Customer Success Associate

Posted by

Maria Alejandra Lozano

The 'Role' field is required.

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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Candidate

Compensation USD15K/year

Non-negotiable

The 'Compensation' is required.

Remote (specific timezone)

GMT-09:00 to GMT-05:00

The 'Location' is required.

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Posted over 5 years ago

Requirements and responsibilities

• Communicate with users who need support. Our main tool is Zendesk. • Write emails, take live chats, and call users to ensure that every voice actor project is fulfilled. • Deal with complex client and voice actor requests. • Offer assistance and provide solutions to users when something goes wrong. • Ensure that our customers are provided with the highest quality service and positive, memorable experience. • Manage your own OKRs, KPIs, and Roadmaps.

Requirements

Skills wanted:

No experience, but interested

Communicative competence

SQL

Zendesk

1+ year of experience required

Customer Service

ProActive

5+ years of experience required

English language

Language(s) required:

Meet your team

Team members:

Mariana Scaffo Verified

Customer Success lead at Voice123. Motivated to maintain customer satisfaction. Reliable and driven.

Reece Richardson Verified

Client Key Account Manager at Voice123

Maria Alejandra Lozano Verified

Operations & Marketing

Discover your cultural fit with the team

Job post admins:

Maria Alejandra Lozano Verified

Operations & Marketing

Signalers: 1.3K

User since: Jun 2018

Rolf Veldman Verified

CEO of Voice123 | Remote leader | Board game enthusiast!

Signalers: 10.3K

User since: Jun 2017

email verified

Rocío Pérez Verified

Industrial engineer

Signalers: 1.1K

User since: Sep 2017

email verified

About Voice123:

Our mission is to craft the future of the voice-over industry and lead where others follow. 15 years ago, Voice123 pioneered online voice casting by creating the first platform of its kind that could help voice actors start, build, and consolidate a successful, life-long career. Working at Voice123 means you will be surrounded by proven entrepreneurs who are eager to teach and hungry to learn. We love our team members and encourage their personal and professional development inside and outside the company. Our team is totally committed to helping our substantial roster of voice actors and clients succeed.

Job benefits for full-time members:

Reputation:

Signalers: 9.9K

learn more about Voice123

Online presence

Online presence

LinkedIn URL

Twitter username

Facebook username

Instagram username

GitHub username

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Link to your website

To edit the organization's information go to Voice123's team genome.

Admin access needed

Voice123 has to validate your admin access to edit their information. You won’t be able to edit until it is approved.

Manage team members

Manage team members

Team members:

Leader

Mariana Scaffo

Reece Richardson

Maria Alejandra Lozano (Job poster)

Need assistance?

CHAT WITH US

Manage post admins

Manage post admins

Job post admins:

Leader

Maria Alejandra Lozano (Job poster)

Rolf Veldman

Rocío Pérez

Need assistance?

CHAT WITH US

Are you sure?

will no longer have admin privileges on Customer Success Associate .

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Stats

Visitors

930 job opening visits

Applications

14% from previous stage

131 candidates reached this stage

Pre-screenings completed

12% from previous stage

16 candidates reached this stage

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0 candidates reached this stage

Hired

0% from previous stage

0 candidates reached this stage

0 applicant(s) were automatically ruled out during the initial set of pre-screening questions.
The top 16 applicants are usually reviewed within 2 months.
0% of applicants have been informed of ruling out reasons.

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