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about 16 hours ago
Requirements and responsibilities
As a Senior Program Manager within GitLab's Enterprise Technology organization, you will lead the planning, execution, and delivery of complex, cross-functional technology programs that advance our enterprise IT strategy. You'll serve as a trusted advisor and program execution partner to IT leadership, translating strategic objectives into structured roadmaps and measurable outcomes. This is a highly visible role that requires both technical fluency and business acumen, with the ability to navigate ambiguity, align diverse stakeholders, and drive decisions across teams.You will operate at the intersection of IT, Finance, Legal, Product, and Business operations, bringing structure and clarity to programs that span multiple domains and functions. Whether standing up new capabilities, improving governance practices, or scaling operational processes, you will be the connective tissue that keeps programs moving, risks surfaced, and stakeholders informed.What you'll doOwn end-to-end program management for large-scale or high-complexity Enterprise Technology & AI initiatives, including scope definition, roadmap development, resource planning, and delivery trackingDefine and communicate clear success metrics for each program, reporting status and risk to Enterprise Technology & AI leadership on a regular cadence, and escalating issues with recommended paths forwardPartner with business and technology stakeholders to develop a deep understanding of underlying problems, desired outcomes, and solution trade-offsDrive cross-functional alignment by facilitating decision-making, resolving dependencies, and maintaining momentum across distributed teamsRecommend and implement improvements to program governance frameworks, intake processes, and ways of working across the CIO orgTranslate complex technical and business requirements into clear, actionable work plans accessible to both technical and non-technical audiencesAnticipate risks and interdependencies across the portfolio, proactively mitigating blockers before they impact deliveryModel GitLab values and remote work best practices, contributing to a high-trust, async-first team cultureWhat you'll bring6+ years of program management experience, with a strong track record delivering large, cross-functional Enterprise Technology & AI programsDemonstrated ability to simplify complex processes and build structured approaches to ambiguous problemsExperience influencing without authority, earning trust with senior stakeholders, and driving alignment across functions, including Finance, Legal, Sales, and ProductComfortable operating at both a strategic level and in the details, switching between executive communication and hands-on program execution as neededStrong written and verbal communication skills, with experience presenting program status, risks, and recommendations to ETA leadership and Executive audiencesFamiliarity with Enterprise IT domains such as business systems, data, AI, security, infrastructure, or enterprise architecture (depth in one or more areas preferred)Proficiency with program and project management tools and methodologies (Agile, Scrum, SAFe, or similar); PMP, CSM, or equivalent certification is a plusExperience working in a remote, globally distributed environment with a bias toward async collaboration and clear documentationAbout the teamThe CIO Enterprise Technology & AI team is GitLab's central engine for improving the systems, data, and AI capabilities that support how we run the business. The team designs and operates enterprise applications, data platforms, corporate IT services, and AI-enabled workflows that help our globally distributed GitLab team members work effectively and securely.You'll join a team that partners closely with Finance, Sales, Marketing, People, Product, and Security to turn business strategy into scalable, reliable technology solutions. The work is broad, visible, and deeply cross-functional, which makes strong program leadership essential. In this role, you'll help teams stay aligned, make progress across complex initiatives, and bring transparency to how strategic work gets delivered across the organization.How GitLab Supports Full-Time EmployeesBenefits to support your health, finances, and well-beingFlexible Paid Time Off Team Member Resource GroupsEquity Compensation & Employee Stock Purchase PlanGrowth and Development FundParental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.