For companies:
For professionals:
For everyone:
Responsibilities
About UsKenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.We’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.About This RoleA Mid-Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process. They're focused on building loyalty to ensure long-term client retention by addressing customer issues, scheduling training, presenting tangible ROI throughout the journey, sharing new product information, and maximizing account value through upsells and renewals.What you will be doingOwn the customer's renewal, usage, and adoption of Kenect product features.Identify, strategize and execute account expansions, feature upsells and cross-salesPromote maximum value of the product, identify new opportunities to ensure growth attainmentDevelop a comprehensive understanding of common business challenges faced by customers along with their common objectives.Deliver group and individual user informational and training sessions about Kenect features, industry benchmarking and best practicesMonitor usage, proactively contact clients upon low usage and deliver effective solutions to improve product adoption.Run, build and maintain regular cadence calls and Executive Business Reviews with key stakeholdersEvaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.Skills & Qualifications2+ years of Customer Success experience in a SaaS or software company.Driven, self-motivated, enthusiastic and with a “get things done” attitudeAbility to manage a large portfolio of clients with amazing task and time managementA+ organization skillsExperience upselling and expanding a book of businessExperience carrying a retention and upsell monthly quotaResults-driven mentality, with a bias for speed and actionKnowledge of Salesforce is a plusOur Company values we hope you showcaseUnwavering Customer ObsessionSee it, Solve it, Get it DoneBuild, Adapt, WinWhat Kenect offers!Health, Dental, Vision, Life & Disability InsuranceYour birthday is a paid day offOnsite gymBreakroom full of snacks and drinksConvenient location next to freeway entrance/exitWe believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
Closes in:
0
days
0
hours
0
min
0
sec
tune NOT FOR YOU? IMPROVE YOUR RESULTS