Partner Support SpecialistHuman Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.What you get to do every dayProvide comprehensive, end-to-end support to our key partners, acting as a relationship manager. Employ proactive and reactive measures to ensure a "white glove" experience for our most valued payroll partners.Serve as the primary point of contact within Human Interest for all payroll and CPA partners, providing general reactive support and handling escalations.Act as a liaison between internal teams to facilitate the development and implementation of solutions, and ensure these resolutions are communicated effectively to partners.Develop, propose, and implement solutions tailored to partner needs to increase retention and satisfaction.Assist with maintaining and further developing the partner support teams' standard operating procedures documentation. Communicate any blockers or potential risks to leadership as soon as they arise to mitigate potential risks to reputation. Always be ready to share your wins and what you're working on to show leadership the impact you're making and help shape what we do next.What you bring to the role3+ years of experience working in a Partnership, Sales, and/or business development environment3+ years of experience with innovative strategic partnerships for consumer-facing, web services, and SAAS productsDemonstrated capacity to anticipate partner needs, identify challenges proactively, and adapt to a fast-paced, evolving environment, all while sustaining a positive attitude.You don't wait for others to act on your behalf; you proactively identify and resolve potential issues before they escalate.Experience in developing and leveraging strategic insights to foster and/or improve business relationshipsAbility to translate complex business problems into easy-to-understand concepts for external stakeholdersDemonstrates strong written and verbal communication skills using tools such as Google Docs, Google Slides, Google Sheets, and/or equivalent Microsoft productsExperience facilitating meetings, handling external partner escalations, and conducting proactive service outreachExperience using a CRM platform (preferably Salesforce) to forecast sales and draw insights from service performance metricsStrong understanding of the Human Interest partner process, demands and needs for continued successWhy you will love working at Human InterestHuman Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.Join Human Interest and make a lasting impact by shaping the future of retirement.Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $70,000 - $80,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.Benefits - A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan feesTop-of-the-line health plans, as well as dental and vision insuranceCompetitive time off and parental leaveAddition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellnessLyra: Enhanced Mental Health Support for Employees and dependents Carrot: Fertility healthcare and family forming benefitsCandidly: Student loan resource to help you and your family plan, borrow, and repay student debtMonthly work-from-home stipend; quarterly lifestyle stipendEngaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.
13 days ago