Sr. Manager, Customer Success Management at Pure Storage | Torre

Sr. Manager, Customer Success Management

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Full-time

Legal agreement: Employment

Compensation
USD80k - 110k/year
location_on
Hybrid (United Kingdom)
Posted about 6 years ago

Responsibilities


• Develop a deep (and technical) understanding of a customer’s business priorities, operational model/objectives, data center environment, data center architecture/roadmap, implementations, business priorities and IT initiatives. • Establish, own and drive strategic, operational, risk and growth management reviews as they relate to hardware / service delivery, deployments, migrations, capacity planning & expansions. • Own the overall post-sales service delivery relationship with key customers with complete responsibility for total customer experience within your accounts. You will be required to own and drive service value delivery, issues management, escalations and resolution. • Deliver monthly and quarterly business reviews to align business and technical goals across multiple stakeholders e.g. customers, partners, GSIs and multiple functions across Pure Storage. • Act as a customer advocate and conduit into various internal cross-functional teams, including Sales, Support, Engineering, Product Management and Executive leadership. • Establish yourself as a trusted advisor, advocate and subject matter expert to support the Pure as-a-Subscription Service program internally and externally. • Must be able to exercise excellent judgment in a high-performing, high-growth environment while paying extremely close attention to detail and keeping the bigger picture in view. • Develop a deep understanding and knowledge of Pure’s products and services. • Participate in Executive Briefing Committee discussions, Sales Account Strategy & Growth planning, Technical and Support troubleshooting and triaging. • Up to 20% travel to visit Customers as needed.