Customer Support Engineer at Transifex | Torre
Customer Support Engineer
trending_up Invest in Torre
Transifex

Customer Support Engineer

Transifex
Posted by
Former Torrex
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Full-time

Legal agreement: Employment

Compensation
USD60k - 170k/year
Non-negotiable
location_on
Hybrid (Mexico)
Posted almost 6 years ago

Responsibilities

• Deal with customer’s technical queries directly, ensuring a prompt and efficient response in accordance with Company procedures. • Provide step-by-step technical help, both written and verbal and deliver solutions to both technical and nontechnical end users. • Provide solutions and workarounds for product's issues by researching, diagnosing, and troubleshooting. • Take ownership of customer issues reported and see problems through to resolution. • Communicate bugs to developers and other stakeholders and work with the development team to form cohesive client solutions. • Work closely with our Sales team offering them technical guidance and engage in sales calls to provide technical information about our product • Contribute to Customer Support documentation efforts by developing help guides, training modules, documentation, and knowledge base • Synthesize customer feedback into clear priorities that you can successfully communicate to product and design teams. • Perform product testing and provide feedback to the product team • Design and implement monitoring and customer feedback system
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