Director of Operations at B&B Warehousing, Inc. | Torre
Director of Operations
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B&B Warehousing, Inc.

Director of Operations

B&B Warehousing, Inc.
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD55k - 65k/year
Negotiable
location_on
Remote (for Philippines residents)
Posted 6 months ago

Responsibilities

About Us: B&B Warehousing, Inc. is a growing third-party logistics (3PL) company based in U.S. in the Chicago area, specializing in food-grade storage and distribution (spices, dehydrated ingredients, and bulk food products). We are transitioning from an owner-led operation to a structured, scalable business and are seeking a strong operational leader to take control of day-to-day execution. The Role: This position functions as the second-in-command to the owner and operates as the Director of Operations of the company. You will be responsible for running the business on a daily basis, ensuring: - Operations are executed correctly. - Customers are protected and supported. - Employees are accountable and performing. - Problems are identified and solved at the root. - The team is continuously improving. This is a hands-on leadership role overseeing the entire company — not a support position. Core Responsibilities: Full Operational Oversight (Warehouse + Office): - Ensure all orders are shipped on time. - Ensure all orders are shipped accurately (no misships). - Monitor inventory accuracy and control processes. - Identify breakdowns and implement permanent fixes. - Ensure all workflows and SOPs are followed correctly. Warehouse Performance Management: - Oversee warehouse team output and efficiency. - Monitor picking accuracy. - Monitor load quality. - Monitor shipment timing. - Identify patterns of errors and correct root causes. - Maintain a consistent, professional operational standard. Customer Experience Control: - Monitor all customer communication (email + Teams). - Ensure no emails or requests go unanswered. - Identify and address customer dissatisfaction early. - Step in when needed to protect relationships. - Maintain high service standards across all accounts. Team Leadership, Accountability & Development: - Oversee all team members across departments. - Train, coach, and develop employees to improve performance. - Correct poor behaviors immediately: Ignoring emails. - Correct poor behaviors immediately: Lack of urgency. - Correct poor behaviors immediately: Passing responsibility upward. - Reinforce clear ownership of roles and responsibilities. - Build a culture of accountability, urgency, and professionalism. Quality & Compliance Oversight (BRCGS): - Ensure QA Coordinator is fully up to date on BRCGS requirements. - Verify inspections, documentation, and reporting are completed. - Identify and address compliance risks proactively. - Maintain audit readiness at all times. Systems, IT & Process Management: - Work with IT providers to improve systems and automation. - Identify failing processes and redesign them. - Ensure systems (WMS, Teams, reporting tools) support operations effectively. Vendor & Facility Oversight: - Maintain awareness of all vendors and service providers. - Ensure services (pest control, maintenance, etc.) are executed properly. - Identify when vendor changes or improvements are needed. Staffing & Resource Planning: - Identify when additional staff is required. - Recommend hiring, restructuring, or role changes. - Ensure proper staffing levels to support growth. Equipment & Capacity Planning: - Monitor operational capacity and constraints. - Identify when new equipment or infrastructure is needed: Forklifts. - Identify when new equipment or infrastructure is needed: Racking. - Identify when new equipment or infrastructure is needed: Technology. - Support planning for growth and expansion. Business Development & Customer Growth: - Participate in sales calls and customer discussions. - Assist in negotiating pricing and contracts. - Support onboarding of new customers. - Represent the company professionally. KPI & Financial Performance Oversight: - Track and report key metrics: Storage utilization. - Track and report key metrics: Order volume. - Track and report key metrics: Error rates. - Track and report key metrics: Customer response times. - Identify trends and recommend improvements. - Review pricing and account profitability. Real-Time Operational Visibility: - Maintain visibility into daily operations through: Communication systems (Teams, email). - Maintain visibility into daily operations through: Reporting tools. - Maintain visibility into daily operations through: Live operational monitoring (including warehouse activity). - Proactively identify and address issues before they escalate. Executive Support to Owner: - Act as a decision-maker, not an order-taker. - Bring solutions, not just problems. - Help structure and scale the business for long-term growth. Requirements: - 6+ years experience in 3PL, warehousing, or logistics. - Proven leadership in: Operations management. - Proven leadership in: Warehouse performance. - Proven leadership in: Team leadership and development. - Strong understanding of: Inventory control. - Strong understanding of: Order processing workflows. - Strong understanding of: Warehouse systems (WMS). - Experience with: Process improvement. - Experience with: KPI tracking and reporting. - Experience with: Customer and contract management. - Excellent English communication (written and verbal). - Ability to work U.S. Central Time hours. - Ability to travel to the U.S. occasionally. - Weekly and on demand virtual meetings with staff when needed. Compensation: - Based on experience. - Performance-based incentives tied to: Operational improvements. - Performance-based incentives tied to: Customer retention. - Performance-based incentives tied to: Accuracy and efficiency gains. - Travel expenses covered for U.S. visits. What We Are Looking For: - Strong, decisive operator (not passive). - High accountability mindset. - Proven ability to build, train, and strengthen teams. - Comfortable correcting behavior and enforcing standards. - Problem-solver who takes ownership and drives results. This is a company-wide leadership role responsible for execution and performance. Final Note (this is intentional and important): - This role requires someone who is comfortable taking control, holding people accountable, and making decisions that improve the business.
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