About Intrigma
Intrigma builds advanced workforce scheduling software for major US healthcare organizations, including hospitals and medical groups. We help healthcare teams create fairer, smarter, and more efficient schedules in highly complex environments.
We are an experienced company with deep domain expertise and are currently building the next generation of our platform with stronger automation and AI capabilities. Our team is small, highly capable, and execution-focused—each hire has meaningful ownership and direct impact.
About the Role
We are hiring a highly analytical, technically strong, and reliable onboarding specialist to implement complex customer environments on our scheduling platform.
This role sits at the intersection of onboarding, implementation, and solutions engineering. You will not just guide customers — you will design, configure, and refine how their scheduling systems actually work.
This is not a generic customer success role. You will learn our system deeply, translate real-world scheduling requirements into precise system configuration, troubleshoot issues independently, and guide customers from kickoff through go-live.
You should be comfortable working through ambiguity, structuring messy problems, and becoming the person others rely on when systems become complex.
You will work directly with US-based healthcare clients, including physicians, administrators, and operations teams, and collaborate closely with internal product and engineering teams.
What You’ll Do
- Become an expert in Intrigma’s scheduling platform, including rules, templates, constraints, dependencies, and edge cases
- Translate customer requirements into system configuration (users, shifts, templates, quotas, rules, constraints, preferences)
- Configure new customer environments and refine setups as requirements evolve
- Lead implementations from kickoff through go-live, keeping projects organized and moving forward independently
- Run customer meetings and training sessions in fluent English with US-based stakeholders
- Troubleshoot scheduling issues, configuration problems, and data inconsistencies by identifying root causes and resolving them directly whenever possible
- Analyze spreadsheets and system outputs to validate that the platform behaves as expected
- Identify missing, conflicting, or ambiguous requirements and drive clarity with customers
- Distinguish between what should be automated vs. handled manually in customer workflows
- Document configurations, workflows, and reusable best practices
- Contribute to improving internal implementation processes and templates
- Become a go-to product expert and support newer teammates over time
What We’re Looking For
Required
- Fluent English (written and spoken); able to lead live calls with US healthcare clients
- 3–6 years in a technical, customer-facing SaaS role (implementation, onboarding, solutions engineering, technical support, or similar)
- Strong analytical and systems-thinking ability; comfortable reasoning through rules, constraints, dependencies, and edge cases
- Strong Excel or Google Sheets skills (formulas, pivots, data manipulation, analysis)
- Proven ability to learn complex software deeply and become a subject-matter expert
- High reliability and strong ownership; you follow through and do not drop details
- Strong problem-solving ability; you investigate and resolve issues rather than escalating quickly
- Ability to manage multiple workstreams or implementations simultaneously while maintaining quality
- Professional remote setup with reliable internet and a quiet work environment
- Availability aligned with US Eastern Time business hours
Strongly Preferred
- Experience configuring SaaS platforms (not just using or supporting them)
- Experience in healthcare, workforce management, scheduling, or other logic-heavy systems
- Comfort with SQL, structured data, or light scripting
- Experience translating ambiguous customer needs into structured system setup
- Experience documenting workflows, building playbooks, or improving operational processes
Who Will Do Well in This Role
You will likely succeed if you:
- Enjoy understanding how systems work at a deep level
- Are dependable, consistent, and detail-oriented
- Communicate clearly and professionally with customers
- Can structure and simplify complex, messy problems
- Balance speed with precision
- Take ownership and follow through without being closely managed
What This Role Is Not
- This is not a pure relationship-management role
- This is not a lightweight onboarding coordinator role
- This is a hands-on, technical implementation role requiring strong logic, attention to detail, and accountability
Why Join Intrigma
- High-impact role with meaningful ownership
- Work directly with sophisticated healthcare clients on mission-critical workflows
- Strong team with deep product and domain expertise
- Remote flexibility
- Opportunity to grow into broader product, implementation, or leadership responsibilities over time
- Competitive compensation for strong performers
