COMPENSATION & LOCATIONThe compensation for this role is $24.00/hr. This is a remote position, but may require some travel for meetings and events, although minimal.POSITION SUMMARYThe Patient Liaison serves as a key resource for patients regarding their billing statements, payment plans, and overall account resolution. This position is responsible for reconciling collected patient payments, addressing declined or terminated credit-card or payment-plan transactions, and following up on returned statements or correspondence. The Patient Liaison will manage inbound and outbound patient inquiries with professionalism and empathy, educating patients on their financial responsibilities and helping identify alternative resources or assistance programs when needed. The role requires a balance of compassion, financial accuracy, and communication skills to support both the patient experience and organizational collection goalsESSENTIAL DUTIESReconcile collected patient payments and ensure all transactions are posted accurately and in a timely manner.Contact patients regarding declined credit-card transactions, terminated payment-plan arrangements, or returned payments; work with patients to resolve issues or establish new arrangements.Manage returned statements, undeliverable mail, and patient correspondence; update contact information and ensure re-delivery of communications.Respond to patient inquiries regarding bills, statements, and balances; educate patients on charges, insurance payments, and available payment options.Collaborate with internal teams (billing, reimbursement, customer service) to research discrepancies and provide accurate account updates.Assist patients in exploring alternative financial resources, such as manufacturer assistance, foundations, or payment programs.Document all communication and follow-up actions in patient accounts per compliance and company standards.Maintain confidentiality and ensure all activities comply with HIPAA and organizational policies.Other duties and responsibilities as required.Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description.KNOWLEDGE, SKILLS, AND TRAININGStrong understanding of medical billing terminology, patient statements, and payment processing workflows.Familiarity with EHR or billing systems, Microsoft Excel, Outlook, and Word.Ability to research and resolve patient balance discrepancies and returned correspondence.Excellent interpersonal and communication skills; capable of diffusing tense situations and maintaining professionalism.Knowledge of HIPAA privacy standards and ability to maintain patient confidentiality.Strong organizational and multitasking skills with attention to detail.Ability to work independently with minimal supervision while maintaining team collaboration.1-3 years of experience in patient billing, payment reconciliation, or patient-account resolution within healthcare or specialty pharmacyEMPLOYEE BENEFITSMedical Coverage, Dental, and Vision Coverage401(k) with employer matchAccident and Critical Illness coverageCompany-paid life insurance optionsGenerous PTO, paid holidays, and floating holidaysTuition reimbursement program.Equal Employment OpportunityOrsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws.Americans with Disabilities ActApplicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.E-Verify Participation NoticeWe participate in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees.All offers of employment are contingent upon the successful completion of Form I-9 and verification through the E-Verify system.For more information about E-Verify, please review the official notices below:E-Verify Participation Poster (English & Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdfRight to Work Poster (English & Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster.pdf
