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Engagement Lead / Customer Success Lead

Codvo.ai

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You'll own strategic client relationships, driving innovation and growth in AI and data solutions.

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Full-time

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Remote (for United States residents)

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Posted 4 months ago

Engagement Lead / Customer Success Lead (6–8 years in Software Services/IT) — Pune / Remote with US shift (6 PM–3 AM, Mon–Fri). You’ll own relationships, drive strategy, oversee MSAs & SOWs, mitigate risks, lead governance and strategic communications, and strengthen executive‑level partnerships across Sales, Delivery, Recruitment, Marketing, and CXO stakeholders. Qualifications include a CS degree or MBA (preferred), strong business acumen, exceptional communication and leadership skills, and experience managing complex engagements.

About Codvo.ai:

At Codvo.ai, we specialize in leveraging artificial intelligence, cloud, and data to solve complex business problems and drive innovation. Our passion for innovation drives us to deliver solutions that not only meet but exceed your unique business needs, fostering smarter, more productive teams. Here’s why our approach has earned widespread acclaim from our clients: 67 Customer NPS: Our Net Promoter Score is a testament to the high level of satisfaction and loyalty among our clients. It underscores our ability to deliver quality and value through our specialized services, making us a preferred partner for businesses looking to leverage AI and data for competitive advantage. 78 Employee NPS: The satisfaction and engagement of our team directly influence the quality of service we provide. Our high employee NPS signifies a motivated, dedicated team that's committed to excellence. This positive work culture ensures that we can deliver exceptional AI-first engineering and enterprise data application services to you. Our approach goes beyond traditional software development; we're dedicated to partnering with you to harness the power of AI and data. The combination of our high trial and engagement success rates, extensive experience, and positive feedback from both clients and employees positions us as more than just a service provider. We're your trusted ally in navigating the complexities of today's digital landscape, committed to transforming your vision into a reality with cutting-edge AI and data solutions.

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