Assistant/Admin at Sunbros Cleaning LLC | Torre
Assistant/Admin
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Sunbros Cleaning LLC

Assistant/Admin

Sunbros Cleaning LLC
Posted by
Rick Elmer IV
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Full-time

Legal agreement: To be defined

Base compensation
USD4 - 9/hour

+ Commissions (~ USD5 /hour)

Negotiable
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Remote (anywhere)
Posted over 1 year ago

Responsibilities

As an Admin/Virtual Assistant at Sunbros, you’ll play a critical role in keeping our operations smooth, clients happy, and team aligned. Your responsibilities will include: Client Scheduling & Routing - Review tech job notes in Jobber to identify clients who want to rebook or need follow-ups. - Schedule recurring cleanings (bi-annual or quarterly) based on preferences noted. - Prioritize filling existing days before adding new appointments. - Optimize daily routes to group jobs by geographic proximity for efficiency. Client Communication - Send thank-you texts and photo links after each job using CompanyCam. - Select and share "before & after" photos with clients using our text templates. Tracking Performance & Incentives - Maintain a KPI sheet tracking: + Number of Google reviews per tech per pay period. + Reviews that include photos (bonus eligible). + Upsells noted by techs (calculate 10% bonus payouts + milestone bonuses). + Update and send out weekly tech scorecards based on performance; bonuses for consistent high scores. Financial Admin - Ensure all invoices are sent and paid promptly, confirming with lead techs. Sales Support - Follow up on sent estimates using provided scripts and workflows. - Track lead sources using Jobber or SnipeyLead, organizing data for sales analysis. - Manage incoming leads and move them through the sales process to booking. Call Handling & Lead Intake - Answer inbound calls professionally and schedule cleanings or estimates. - Input client notes and details into Jobber to keep the team fully informed. Content Editing (Bonus Skill) - If capable, edit short-form video content for social media (Instagram/Facebook). - If not, coordinate with our video editing partner. Team Collaboration - Attend weekly calls with the owner (Rick) to review performance, align priorities, and fine-tune systems.
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