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Responsibilities
Join a growing company and become part of the EcComm (Ecuador Communication) team as a Customer Service Representative. This full-time position allows you to work remotely from anywhere. You will have the opportunity to serve US clients and contribute to the company's growth.
Jose Aguilar, an independent recruiter, will manage the selection process and be your main point of contact. Once communication is established, you will receive more details about the process and the final client; however, this does not guarantee direct communication with the client or hiring.
Requirements:
- Previous experience as a customer service representative.
- Fully fluent in English.
Responsibilities:
- Provide exceptional customer service to US clients.
- Respond to inquiries, concerns, and complaints through various communication channels (phone, email, chat).
- Assist customers with order processing, product information, and issue resolution.
- Maintain accurate and up-to-date customer records in the company database.
- Collaborate with the team to ensure customer satisfaction and problem resolution.
- Follow company policies and procedures to handle customer interactions professionally and efficiently.
- Upsell and cross-sell products and services to maximize sales opportunities.
- Stay updated on product knowledge and industry trends to assist customers effectively.
This job post is closed.