Digital Services Administrator at ThisWay | Torre
Digital Services Administrator
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ThisWay

Digital Services Administrator

ThisWay
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Titusville, FL
Posted about 3 years ago

Responsibilities

Our partner is a leading provider of digital services, including Digital Banking, Bill Pay, Live Chat, Audio Response System, Text Communication, and ancillary Digital Banking products/services. The Digital Services Administrator will be responsible for overseeing and maintaining various digital products and services. The successful candidate will ensure the efficient functioning of all digital channels and provide support to resolve any issues or concerns, reporting to the Sr. Digital Services Administrator and VP/Digital Services. Responsibilities: - Identify and troubleshoot system deficiencies, promptly reporting them to the appropriate vendor, Sr. Digital Services Administrator, and VP, Digital Services. - Intervene tactically as needed based on the functionality and performance of the digital platform and ancillary digital products. - Maintain support cases for all Digital Service products, ensuring timely resolution of inquiries, projects, and requests. - Respond promptly to internal Digital Services tickets to assist front-line staff in resolving member issues. - Serve as a subject matter expert for all projects involving Digital Services. - Conduct primary testing for all new Digital Service products and upgrades. - Assist in maintaining all documentation and user guides related to Digital Banking products/services. - Collaborate with other Credit Union Departments to promote and educate on Digital products/services to members and employees. - Research and recommend best practices, policies, and procedures related to Digital Services. - Ensure successful implementation of new and upgraded Digital Services. - Provide friendly, professional, and accurate service and support to all members and associates, responding promptly to email, phone messages, and support cases. - Successfully complete assigned responsibilities with a minimum number of errors in accordance with established organizational standards. - Keep management informed of key operating issues affecting the organization. - Develop, maintain, and demonstrate a working knowledge of all digital channels, credit union member service standards, policies, procedures, and applicable state and federal government rules. - Perform other duties as assigned.
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