Product Manager (UX Growth) - Mercari at Mercari, inc. | Torre

Product Manager (UX Growth) - Mercari

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Full-time
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Posted about 2 years ago

Responsibilities & more


Mercari was born in 2013 out of a thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential. With the Mercari marketplace app, we take on bold challenges in order to fulfill our mission of creating value in a global marketplace where anyone can buy & sell. The world is full of objects and services being produced and sold, but many of them are thrown away without people realizing that they might be valuable to someone else, wasting valuable natural resources. We aim to reduce waste by encouraging as many users as possible to use Mercari, as it provides a platform for individuals to buy and sell no-longer-needed items easily and safely. Responsibilities: - Drive product planning, designing, managing development and operation for Mercari - Identify and improve customer exit factors to create a long-term loved platform - Keep up to date on current trends and understanding the needs of users in order to propose, develop, and implement new features or plans to maximise product engagement. - Create specifications for realizing new businesses as well as new functions with engineers, designers and customer service teams. - Own responsibility for product delivery and drive product development - Leverage UX research, UX laws and data to understand opportunities to reduce friction in our customer journeys. - Define KPIs and UX metrics and deliver against them in a quantitative way with a rapid data-driven improvement cycle.
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