🌟 Job Opening: Success Specialist (Remote – LATAM Preferred).
🕘 Shift Coverage: 9:00 AM – 5:00 PM EST (Rotating 24/5 coverage).
🌍 Location Preference: LATAM (e.g., Mexico, Brazil, Argentina, etc).
🗣️ Language Requirement: Must speak and write English fluently.
🎓 Training: Provided – but prior experience in customer service or client-facing roles is required.
💲 Rate: Hourly rate to be discussed during the interview.
🔍 Role Overview:
We are seeking a proactive and detail-oriented Success Specialist to support the daily operations of our UGC campaigns, customer service channels, and affiliate creator management. This role involves managing creator platforms, overseeing review and content tracking, supporting negative review resolution (Heart Repair), and ensuring excellent customer support across all channels.
If you're organized, self-driven, and comfortable working with creators, dashboards, and multiple tools—this role is for you!
🧩 Core Responsibilities
✅ UGC Platform & Creator Management:
• Manage creator pipelines across platforms like JoinBrands, Insense, Joylink, etc.
• Approve qualified creators and maintain content logs.
• Monitor performance and maintain creator blacklists.
✅ Content Approvals & Tracking:
• Review and approve content submissions for quality and compliance.
• Keep trackers, review logs, and spreadsheets consistently updated.
• Flag missing or subpar content for internal follow-up.
✅ Negative Review Monitoring (“Heart Repair”):
• Track negative reviews across Amazon, TikTok Shop, Judge.me, etc.
• Log issues, coordinate with internal teams, and follow up on resolutions.
• Maintain and update Heart Repair outcomes regularly.
✅ Customer Support:
• Respond to queries across Amazon, TikTok, Walmart, HelpScout, Instagram, and more.
• Ensure responses meet SLA timelines.
• Record FAQs and customer insights to help refine support processes.
✅ TikTok Affiliate Coordination:
• Communicate with affiliates to ensure content is submitted on time.
• Track affiliate content delivery, order fulfillment, and engagement.
• Maintain accountability and performance dashboards.
🧠 Areas of Specialization:
• UGC & Creator Management: Manages campaign pipelines and platform quality.
• Customer Service: Handles multi-channel support and query resolution.
• Review Monitoring: Oversees real-time negative feedback and repairs reputation.
• Affiliate Management: Maintains consistent follow-up with TikTok creators.
• Tracker Maintenance: Ensures internal dashboards/logs are always up-to-date.
🛠 Tools You’ll Use:
• JoinBrands.
• Shopify.
• TikTok Shop.
• HelpScout.
• TextMagic.
• Browserflow.
• Google Drive.
• Notion.
• Slack.
• Review Dashboards.
