Mail Clerk - Support Specialist (New York City) at January | Torre
Mail Clerk - Support Specialist (New York City)
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January

Mail Clerk - Support Specialist (New York City)

January
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Full-time

Legal agreement: To be defined

Base compensation
USD45k - 50k/year

+ Health insurance

location_on
Hybrid (New York, New York, United States)
Posted almost 3 years ago

Responsibilities

- January is recognized as one of the Best Startups to Work For in New York and San Francisco - Pet-friendly office in NYC - Competitive equity packages and generous PTO - Hybrid work model and flexible work hours for better work/life balance - 12 weeks fully paid new parent leave program for all employees - Free lunches for team socializing activities and annual learning and development budget - Comprehensive benefits including medical, dental, vision insurance, and 401k - Gym membership reimbursement and commuter benefits - Free access to mental well-being platform Spring Health and endless growth opportunities January is seeking a dedicated Mail Clerk - Support Specialist to join our team in New York City. In this role, you will be responsible for managing all aspects of incoming and outgoing mail processing, as well as handling inbound and outbound phone calls, emails, and texts from borrowers. The ideal candidate thrives in a fast-paced, high-volume environment and has strong organizational skills, multitasking abilities, and effective time management. If you have customer service experience, previous contact center experience, and are comfortable with handling sensitive financial matters, we'd love to hear from you! Responsibilities: - Prioritize, sort, and scan mail to ensure timely processing and distribution - Process mailed check payments on behalf of borrowers - Document and track mail-related communications for reference and audit purposes - Collaborate across teams to streamline mail-related processes and contribute to overall contact center efficiency - Manage inbound and outbound calls, emails, and texts from borrowers to address their account needs - Contribute to and improve January’s contact center procedures and processes - Understand and adhere to all federal and state collection and consumer protection laws and regulations
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