Customer Success Manager at VA Plus VIP | Torre
Customer Success Manager
Report
VA Plus VIP

Customer Success Manager

VA Plus VIP
Posted by
Jofred Payot
Emma
Emma
You'll drive client success and business growth by empowering remote teams and small businesses.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation is to be agreed upon.
location_on
Remote (anywhere)
Closes in:
0
days
0
hours
0
min
0
sec
Shared by
Emma of Torre.ai
 3 days ago

Requirements and responsibilities

Are you passionate about building strong client relationships, driving customer satisfaction, and helping remote teams succeed?We're looking for a Customer Success Manager (CSM) to serve as the primary point of contact for our clients and Virtual Assistants, ensuring exceptional service, smooth onboarding, and long-term client success.Key ResponsibilitiesManage and nurture client relationshipsConduct client check-ins and satisfaction reviewsSupport client onboarding and account managementMonitor client subscription hours and VA utilizationCoordinate client meetings, strategy calls, and follow-upsMaintain client documentation, playbooks, and recordsResolve client and VA concerns effectivelyTrack engagement, retention, and satisfaction metricsWhat We're Looking For2+ years of experience in Customer Success, Account Management, Client Services, or related rolesExcellent English communication skillsStrong organizational and multitasking abilitiesExperience managing client relationships and meetingsFamiliarity with CRM systems, Google Workspace, and project management toolsStrong problem-solving and conflict-resolution skills⭐ PreferredExperience working with remote teams and Virtual AssistantsExperience in subscription-based service businessesKnowledge of onboarding and customer retention strategiesWhy Join Us?100% Remote WorkSupportive and Collaborative TeamGrowth and Development OpportunitiesDirect Impact on Client Success and Business GrowthInterested applicants may send their updated resume to: recruitment@vaplusvip.com
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.