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Client Success ManagerLocation: Remote | US or Canada Salary: $55,000 – $60,000 USD Base + Performance Bonuses Hours: Flexible | Client-Facing Calls ~10AM–7PM EST Employment Type: Full-Time Portfolio: ~30 Client AccountsKey ResponsibilitiesClient Onboarding & LaunchesOwn the end-to-end onboarding process for new clients — set expectations, establish communication cadence, and ensure a smooth launchIntroduce clients to the team, tools, and processes with confidence and clarityEnsure every new client feels taken care of from day oneWeek-to-Week & Month-to-Month Client ManagementServe as the primary point of contact for your entire client portfolio (~30 accounts)Conduct regular check-in calls and monthly performance reviews with clientsKeep clients informed, aligned, and confident in their campaigns at all timesProactively flag issues before clients notice them — always stay one step aheadMedia Buyer CollaborationWork closely with the media buying team of four to align on campaign strategy and performanceCoordinate between clients and media buyers — translate client feedback into actionable directionAttend and co-lead end-of-month strategy calls alongside the founder and media buyersUnderstand campaign metrics well enough to speak to them confidently without always deferring to the teamRetention & GrowthOwn churn prevention — proactively identify at-risk clients and take action before they escalateDrive client satisfaction and relationship quality across your entire portfolioIdentify natural upsell opportunities (e.g., appointment booking add-on) and surface them at the right timeCollect testimonials, referrals, and Google reviews from satisfied clientsOperations & CommunicationManage client communication across calls, emails, and messaging platformsKeep ClickUp tasks and client records up to date and organized at all timesEnsure nothing falls through the cracks — everRequirementsExperience1–4 years of experience in Client Success, Account Management, or a client-facing roleProven ability to manage multiple client accounts simultaneouslyBackground in a digital marketing agency environment is a strong plusExperience in the trades or home services industry is a bonus — but not requiredMarketing KnowledgeWorking knowledge of Meta Ads (Facebook/Instagram) — enough to answer client questions confidentlyFamiliarity with Google Ads concepts and basic digital marketing metricsAbility to read performance data and translate it into clear, plain-English conversationsYou don't need to press the buttons — but you need to understand what the buttons doCommunication & PresenceExceptional verbal communication — clear, confident, and professional on video callsNative or near-native English fluency — our clients are blue-collar US business ownersYou present polished and professionally on camera — appropriate setup, lighting, and appearanceYou can hold a real conversation with a business owner without sounding scriptedMindset & CharacterHighly coachable — you absorb feedback fast and apply it immediatelyOwnership mentality — you don't wait to be told; you figure it outPerformance-driven — you care about results as much as relationshipsCalm under pressure — when a client is frustrated, you are the steady handTeam-first attitude — you thrive in a collaborative, fast-moving environmentTools You Will Work WithMeta Ads Manager & Meta Business SuiteClickUp — task management and internal communicationGoogle Workspace (Drive, Sheets, Docs) — reporting, SOPs, documentationGoHighLevel (GHL) — CRM and client communicationBenefitsSchedule: Flexible overall — as long as work gets done. Client-facing calls must fall within business hours, typically 10AM–7PM EST to accommodate PST clients.Location: Fully remote. US or Canada-based strongly preferred. Candidates outside North America will be considered if they are native-level English speakers with no detectable accent on calls.Compensation: $55,000–$60,000 USD base + performance-based bonusesReports To: Founder Daniel Pereira, directlyTeam: Working alongside a dedicated team of 4 media buyers
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