Bilingual Remote Client Support Agent - San Antonio, TX at OneTouch Direct | Torre
Bilingual Remote Client Support Agent - San Antonio, TX
Report
OneTouch Direct

Bilingual Remote Client Support Agent - San Antonio, TX

OneTouch Direct
Emma
Emma
You'll elevate customer experiences and build meaningful connections through expert bilingual support.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Provide your expected compensation while applying
location_on
Remote (for United States residents)
Match
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Shared by
Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.MUST LIVE IN SAN ANTONIO, TXPosition Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.Key Responsibilities:Respond to incoming customer inquiries via phone, email, and chat.Demonstrate a thorough understanding of our products and services to effectively address client needs.Provide solutions to problems while ensuring a positive customer experience.Maintain accurate documentation of all client interactions.Work collaboratively with team members to continuously improve service delivery.RequirementsMinimum of 1-2 years of experience in customer service or support.Must be fluent in both English and SpanishExceptional verbal and written communication skills.Familiarity with CRM software and customer support tools.Ability to work efficiently in a remote setting with minimal supervision.Strong analytical and problem-solving abilities.Must be available to work flexible hours, including potential evenings and weekends.Technical Requirements:Must have a reliable desktop or laptop computer running Windows 11.High-speed wired internet connection is required.USB headset with noise-canceling capability (wireless headsets are not acceptable).Webcam (built-in or external) is necessary for video interactions.BenefitsFull time. 40 hours per week schedule with overtime opportunities!Great pay. Hourly base salary + benefits!Training. Paid training & developmentBenefits. Health Care Plan (Medical, Dental & Vision)Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
Closes in:
0
days
0
hours
0
min
0
sec
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.