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24 days ago
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Requirements and responsibilities
Position OverviewThe Solutions Engineer partners closely with Sales, Operations, and Technical teams to deliver customer-focused solutions, support onboarding, and ensure successful implementation of products and services. This role requires a strong blend of technical aptitude, customer engagement skills, and cross-functional collaboration.Key ResponsibilitiesThe scope of work includes, but is not limited to:Partner with Sales to support new client onboarding and implementationSchedule, coordinate, and deliver customer and software demonstrationsProvide technical support during sales calls and throughout the sales processAssist with customer account management and maintain strong client relationshipsSupport troubleshooting efforts and escalate issues in collaboration with Technical ServicesMaintain inventory and coordinate shipment of equipment to clientsCollaborate on software development and cross-functional projects with Sales and MarketingCreate and maintain client-facing documentation, including user guides, technical specifications, and SLAsGenerate client reports in partnership with Technical Services as requestedCoordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teamsResearch and evaluate new technologies to enhance service delivery and customer experienceSupport a proactive, customer-first service approach across all interactionsMaintain confidentiality of sensitive and proprietary informationParticipate in ongoing professional development to maintain and grow technical knowledgeComplete all assigned responsibilities within established timelinesPerform other duties as assignedMinimum Qualifications (Required)5+ years of experience in a customer service, technical support, or Solutions/Sales Engineering roleProven experience with customer training, onboarding, and supportStrong verbal and written communication skillsExcellent organizational skills with the ability to manage multiple priorities and meet deadlinesProficiency in Microsoft Office (Word, Excel, Outlook)Basic understanding of system networking conceptsExperience working cross-functionally with multiple departmentsAssociate’s or Bachelor’s degree in a related field, or equivalent experienceRequired Technical Expertise Working knowledge of Learning Management Systems (LMS) such as Canvas, Blackboard, Moodle, or D2L/BrightspaceFamiliarity with REST APIs and integrating third-party services, including the ability to read technical documentation, understand authentication methods, and perform basic troubleshootingExperience supporting or interfacing with web-based platforms, integrations, or broadcast/streaming environments preferredPreferred QualificationsExperience with television broadcasting, captioning technology, or internet-based platformsSupervisory ResponsibilitiesThis role functions as an individual contributor and does not have direct supervisory responsibilitiesCompensation & BenefitsBase Salary Range: $90,000 – $105,000, plus commissionGenerous paid time off (PTO)Comprehensive benefits package including:Medical, dental, and vision insuranceLife and disability coverageAccident, critical illness, and hospital indemnity plans401(k) with company matchWork EnvironmentFully remote within the United StatesUp to 20% travel requiredAbout the CompanyVerbit is a verbal intelligence platform leveraged by 3,000+ businesses and institutions. Our suite of voice AI solutions are used to capture everyday exchanges, better understand the information shared and apply these insights in daily work. The company was founded in 2017 in Tel Aviv, Israel. By combining automatic speech recognition technology (ASR) with the expert human transcribers, Verbit has transformed a $30B transcription industry. The company has grown into one of the world’s largest transcription and closed captioning providers with offices in the US, Canada, UK, and Israel. Learn more about our Company here: Verbit: AI-Based Transcription & Captioning Services
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