Technical Support Agent at PAR Technology | Torre
Technical Support Agent
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PAR Technology

Technical Support Agent

PAR Technology
Emma
Emma
You'll launch your career, solving complex tech issues and empowering global restaurant brands.
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Full-time

Legal agreement: Employment

Compensation
USD19 - 21/hour
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Remote (for United States residents)
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Emma of Torre.ai
 18 days ago

Requirements and responsibilities

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.Position Description: PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.Reports To: Technical Support ManagerWhat We’re Looking For:Requirements:1+ year of Customer Service experience (Helpdesk experience preferred)Background in restaurant or call center environmentsStrong problem-solving and communication skillsSolid typing skills and working knowledge of Windows OSReliable broadband/fiber internet and access to a backup work locationNetworking experience a plusAAS in electronics tech or computer science a plusA+ or Microsoft certifications a plusAdditional skills:Passion for helping others and resolving technical issuesAbility to multitask and prioritize in a fast-paced environmentStrong team collaboration and customer relationship building skillsAbility to work weekends, holidays, and overtime as neededUnleash your potential: What you will be doing and owning:Provide first-level support for POS hardware/software and PAR productsResolve operational and technical issues quickly and efficientlyLog and manage incidents using our service management toolsFollow escalation workflows and contribute to our knowledge baseDeliver exceptional service that fosters total customer satisfactionComplete administrative support tasks related to customer serviceAnalyze issues and apply sound judgment to determine resolutionsCollaborate with internal teams and third-party engineers as neededInterview Process:Interview #1: Phone Screen with Talent Acquisition TeamInterview #2: Video interview with the Team (via MS Teams)
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