Clinical Support Specialist at Deep End Talent Strategies | Torre
Clinical Support Specialist
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Deep End Talent Strategies

Clinical Support Specialist

Deep End Talent Strategies
Emma
Emma
You'll build foundational support, shaping the future of digital dentistry within a fast-growing team.
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Full-time

Legal agreement: Employment

Compensation
USD60k - 75k/year
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Remote (for United States residents)
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Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

Incisive is a fast-growing healthcare technology company transforming how dental practices adopt and scale digital restorative workflows. Through our restorative dentistry platform, we remove financial and operational friction for dentists while aligning incentives across labs, distributors, and manufacturers.We are early, capital-efficient, and scaling quickly. The next phase of our growth depends on building a durable, scalable B2B software platform that becomes the operating system for our ecosystem.ABOUT THE ROLE As a Clinical Support Specialist, you'll be the primary contact for our dental practices—handling their questions, troubleshooting issues, and ensuring they're successful with our platform. You'll be joining our founding team as we build out the support function from scratch. This role is perfect for someone who knows the dental world, thrives on problem-solving, and wants to be part of building something from the beginning.KEY RESPONSIBILITIESServe as first-line support for dental practices via text, phone and emailHandle order inquiries, billing questions, and general account supportTrack and resolve support tickets using our helpdesk solutionManage lab fulfillment questions and coordinate with lab partnersTroubleshoot basic software and connectivity issues; escalate complex technical problems to 3Shape supportCoordinate equipment replacements and warranty claimsMaintain detailed records of common issues and resolutionsCreate and maintain help documentation, FAQs, and troubleshooting guides based on common issuesTOOLS YOU’LL USE3Shape, IMetric and Sirios Scanner & SoftwareCRM & Ticketing SystemExcel for tracking & reportingOutlook for emailLab partner portals and systemsWHAT WE’RE LOOKING FOR4+ years in dental industry in a practice or dental labExcellent verbal and written communication skillsFamiliarity with intraoral scanningComfort creating support documentationFamiliarity with multiple software systems and quick to learn new toolsMeticulous attention to detail and technical problem-solvingExtreme customer service mindsetAbility to work independently in remote environmentBENEFITSRemote-First: Work from anywhere with flexibility to manage your scheduleUnlimited PTO: We trust you to balance work and life without counting daysGrowth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scaleCulture: Small, fast-growing team that works hard and has fun along the wayModern Tools: Latest technology and systems to do your job effectivelyCompetitive Compensation: $60,000-75,000 base salary plus target bonus and stock options
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