Requirements and responsibilities
What we're buildingDrug development is one of the most data-intensive endeavors in history, yet scientists spend more time finding and cleaning data than using it. Bioprocess data is high-frequency, multi-source, and scattered across systems that rarely talk to each other. We make it usable, and our AI agent lets scientists query their full experimental history, catch deviations in real time, and inform million-dollar manufacturing decisions.This is a place for builders — people who want to own hard problems, ship fast, and work with others who hold themselves to a high bar.The roleYou'll be Invert's first Implementation Manager and a founding member of the CX team. You own customer rollouts end-to-end: requirements and solution design, configuration and integrations, testing, UAT, and user onboarding. Our customers' environments are complex, and you're the person translating their workflows into a working Invert deployment.Once customers are live, you stay with them — driving adoption, surfacing expansion, advocating internally, and making sure they keep realizing value.What you'll doOwn implementations from kickoff to go-live: scope, timeline, quality, across customer and Invert teamsLead requirements and design workshops with scientists and IT; translate bioprocess workflows into Invert deploymentsPartner with Engineering on integrations; prototype and oversee delivery where neededRun UAT, train users, and act as trusted advisor through go-live and beyondOwn live accounts: usage health, adoption, renewal posture. Use usage data to find patterns, risks, and expansionRun business reviews that tie Invert usage to the customer's process development and manufacturing goalsBe the voice of the customer to Product and EngineeringWhat you'll bring5–7 years in implementation, customer success, or account management at a B2B SaaS companyScientific or regulated-industry SaaS background — bioprocess, LIMS, lab informatics, manufacturing data, or similar. Bioprocess fluency is a plus; willingness to go deep on it fast is required.Comfort with the technical layer: APIs, data schemas, historians, bioreactor data systems, cloud data infrastructureTrack record running multi-stakeholder implementations end-to-endB.S. in a STEM fieldThe packageCompetitive salary, meaningful equity, full benefitsFully remote, US and European time zonesFrequent team off-sitesUnlimited PTO
Optionally, you can add more information later (benefits, pre-screening questions, etc.)