First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. As part of that, we’ve recently launched a Project Management Office (PMO) to drive clarity, alignment, and execution across our most critical priorities. We’re looking for a Senior Project Manager to play a central role in building and scaling the PMO. This role will partner closely with PMO leadership and take ownership of critical areas of how the function operates.You will operate across two core dimensions: building the systems and structure that enable effective execution across the organization, and directly leading high-priority, high-visibility initiatives that require strong ownership, judgment, and executive presence.Your Title: Principal Project Manager You Report to: Senior Director, Project ManagementYour Location: Remote/Anywhere within the USYour compensation: $130,000 base salary or more, depending upon experience, plus a bonus! First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Project Management department to accommodate our remarkable growth! As part of that, we’ve recently launched a Project Management Office (PMO) to drive clarity, alignment, and execution across our most critical priorities. We’re looking for a Senior Project Manager to play a central role in building and scaling the PMO. This role will partner closely with PMO leadership and take ownership of critical areas of how the function operates. You will operate across two core dimensions: building the systems and structure that enable effective execution across the organization, and directly leading high-priority, high-visibility initiatives that require strong ownership, judgment, and executive presence.What you will do:Responsibilities are, but not limited to:Lead and shape complex initiatives within your domainOwn complex, multi-departmental initiatives spanning Operations, Finance, Compliance, and Technology from framing through deliveryMake real decisions on scope, approach, and trade-offs shaping how the work gets done, not just executing a plan handed to youTranslate strategic priorities into structured plans with clear scope, owners, timelines, and definitions of doneRun the operating mechanics of your initiatives working sessions, status reporting, risk tracking, decision logs with the discipline that gives leadership confidence the work is in handStep into ambiguous or high-pressure situations to resolve conflicts, rebalance resources, and keep critical deadlines on trackBring strategic depth to the workSniff-test the business logic of the initiatives you lead unit economics, portfolio performance, operational trade-offs, and the assumptions underlying the plan to make sure the work is actually moving the right numbersBuild the analysis behind the recommendation not just the deck that wraps itConnect day-to-day execution to underlying business outcomes; understand and articulate why the work matters, what success looks like in measurable terms, and when an initiative needs to be re-scoped or stoppedBrief executives with clarity on what’s happening, what’s at risk, and what to decideBe a credible partner across functionsNavigate complex stakeholder dynamics using influence, not authority to drive alignment between Engineering, Operations, Finance, and ComplianceCarry business logic into technical conversations many credit and operations decisions ultimately get implemented in code, and you should be fluent enough to hold productive conversations with Engineering on scope, trade-offs, and timelinesPartner with Finance on the analytical framing of your initiatives assumptions, forecasts, and the financial story behind the workOperate within and improve the PMO’s operating systemAdopt and improve the cadences, templates, and reporting that the PMO has established making them better through how you use them, not just adding to themHelp raise the bar on rigor across teams that are still maturing their project management practices, leading by example rather than by mandateWhat you bring:Background5+ years of experience in business operations, strategic finance, business transformation, credit strategy, operations strategy, management consulting, chief of staff, investment banking / PE, or a related role where you owned real strategic substance not just project administrationBachelor's degree or equivalent work experienceA proven track record of leading large-scale, cross-functional projects in complex environmentsExperience introducing structure to teams that have historically operated without formal frameworks and the change-management instincts to do that without creating resistancePreferred: experience in auto lending or consumer lending more broadly familiarity with the lifecycle (originations, credit, servicing) is a significant plusCraftStrong execution instincts clear owners, clear timelines, clear definitions of done and the discipline to maintain them in messy environmentsSharp analytical skills fluent in spreadsheets, comfortable with both operational and financial data, able to turn numbers into a clear story (familiarity with BI tools, SQL, or financial modeling is a plus)Excellent written and verbal communication; able to brief executives clearly under pressure and translate complexity into structured, decision-oriented updatesTechnical fluency you do not need to write code, but you should be credible in a room with engineering leaders in sharing what needs to be built to address business needsMindsetStrategic curiosity you ask why before how, and you understand how the work you lead ties to the company’s underlying business performanceComposure under pressure you can challenge a stakeholder, including an executive, when the data supports itComfort with ambiguity and a bias toward action; you don’t wait for the problem to be perfectly framed before making progressHigh EQ and trust-building skills; you navigate competing priorities without creating frictionOutcomes-focused and pragmatic you measure success by what the business delivers, not by how much process existsFHF Benefits:Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.Diversity and InclusionFHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.
