Role OverviewThis role is responsible for fully owning the Accounts Receivable and Order-to-Cash process in a standalone capacity. The position plays a critical role in driving cash flow, reducing aging balances, and improving AR operations, managing a high-volume and complex portfolio, including legacy accounts and aged balances. This is not a general accounting or month-end close role. Instead, it is a senior, hands-on AR position focused on cash collection, dispute resolution, process improvement, and cross-functional collaboration. The ideal candidate is persistent, detail-oriented, and comfortable being customer-facing, handling both inbound and outbound communication with clients.Key ResponsibilitiesAccounts Receivable & Collections OwnershipOwn the full order-to-cash lifecycle, from invoicing through payment application and collectionsManage a high-volume AR portfolio, including active accounts and complex aged balances (including legacy AR)Proactively follow up with customers via email and phone to ensure timely paymentsAccurately apply payments (ACH, wire, check, credit memo) and maintain documentation in ERP/CRM systemsDispute Resolution & Cross-Functional CollaborationInvestigate and resolve invoice discrepancies, short payments, chargebacks, and deductionsPartner with Sales, Finance, and Operations to resolve issues and unblock paymentsAct as the main point of contact for customer billing and payment inquiriesEscalate high-risk accounts with clear recommendations and action plansReporting, Aging & Cash Flow SupportPrepare and maintain AR aging reports and weekly collection updatesProvide visibility into collection performance, customer risk, and aging trendsSupport AR reconciliations and audit processes as neededProcess Improvement & Systems OptimizationIdentify opportunities to improve AR workflows and reduce manual processesImprove invoicing cadence, dispute tracking, and documentation standardsContribute to NetSuite optimization and automation initiativesHelp establish scalable AR processes and best practicesQualifications4+ years of progressive Accounts Receivable / Collections experienceProven experience managing high-volume and complex AR portfolios, including aged balancesStrong understanding of order-to-cash processes and collection strategiesHands-on experience with ERP systems (NetSuite preferred)Excellent English communication skills (written and verbal)Comfortable handling inbound and outbound customer callsStrong attention to detail, organization, and follow-throughAbility to work independently in a remote, fast-paced environmentAvailability to work EST-aligned hoursNice to HaveExperience in fast-growing or operationally complex environmentsExposure to process improvement or automation initiativesExperience working with cross-functional US-based teamsCompensationBase Salary: $1,500 – $1,800 USD/month (depending on experience)Performance Bonus: $300 – $500 USD/monthBonus tied to collection effectiveness, aging reduction, and overall AR performanceSubmission RequirementPlease submit your CV in English.Employment TypeFull-Time

Senior Accounts Receivable / Order-to-Cash Specialist

Emma

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About Entrepreneur Cooperative:

entrepreneurcooperative.com/

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