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about 2 months ago
Requirements and responsibilities
About UsNabi Health is a fast-growing digital health platform helping people access high-quality eating disorder care covered by insurance. We match patients with registered dietitians and help them get scheduled quickly and compassionately.We’re hiring a Patient Enrollment Specialist who is warm, organized, and proactive with follow-ups. This role has a direct impact on helping patients access care during a vulnerable moment.Role OverviewAs a Patient Enrollment Specialist, you will speak with prospective patients, answer questions, guide them through scheduling, and ensure they feel supported throughout the process. Experience in enrollment, intake, scheduling, customer support, or other phone-heavy roles is helpful.What You’ll DoCall and text patients to schedule their first appointmentHandle a steady volume of outreach each dayFollow up consistently and document touchpointsExplain our program clearly and compassionatelyNavigate common questions or concernsCoordinate closely with the care team for smooth handoffWhat We’re Looking ForExperience in a phone-based role (healthcare, intakes, enrollment, call center, customer support, admissions, aesthetics, etc.)Strong communicator with warm and confident energyReliable, organized, and proactive with follow-upsComfortable using scripts and following clear processesAvailable across morning/afternoon/evening shifts (some weekend availability is a bonus)CompensationCompetitive base payAdditional commission-based incentives tied to performanceTotal compensation increases meaningfully with strong resultsWhy Join UsMission-driven company helping people access eating disorder careSupportive team and clear, structured processesOpportunity to make a meaningful impact on patients’ livesFast-moving environment with room to grow
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