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26 days ago
Requirements and responsibilities
PENSIONS ADMINISTRATOR - NHS BenefitsTime Off & Work-Life Balance✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!✔ Days of Difference – Up to 3 extra days off for volunteering.Financial Well-being & Security✔ Pension Contributions – 5% employer match to support your future.✔ Income Protection – Up to 75% salary cover for long-term illness.✔ Life Assurance – 4x salary tax-free lump sum.✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).Health & Perks✔ Private Medical Insurance – Fast access to private healthcare.✔ Health Cash Plan – Claim back physio, therapies & more.✔ Dental Insurance – Cover for routine & emergency care.✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.✔ Affinity Groups – Join employee-led communities.✔ Bounty Bonus – Refer a friend & get rewarded.We are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.Why you’ll love this opportunity as an NHS Pension Administrator at Civica The Pensions Administrator role is a great opportunity for someone who enjoys problem solving, delivering excellent customer service, and is looking to build a career in pensions and payroll services. In this role, you’ll gain hands-on experience managing essential pension administration tasks while working within a supportive team environment. You’ll play an important part in ensuring services are delivered accurately and on time, directly supporting clients and their employees.What makes this role especially rewarding is the variety of work and the opportunity to become a trusted first point of contact for clients, helping resolve issues and building strong professional relationships. With clear processes, service-level goals, and exposure to Civica’s payroll platforms, the position offers valuable experience, career development opportunities, and the satisfaction of making a real impact through reliable and efficient pension service delivery.RequirementsData inputFiling, paper and electronicReceiving, organising and processing informationAnswering telephones and contacting customers to handle basic client queriesProducing benefit statementsOpting members into and out of the schemeProcessing refund requestsGuiding members through the retirement processSubmitting retirement applicationsGathering and distributing mailAssisting the Senior Pensions Administrators with various dutiesExperience / Qualifications Previous experience of delivering excellent customer service, in a customer focused environmentExperience of working within a customer focused environmentWorking knowledge of Microsoft Excel and WordAbility to prioritise and remain calm under pressureAccuracy and attention to detailUnderstand the need to follow established proceduresAbility to use own initiative within a team environmentA progressive approach to change and improvementAbility to think logically and solve problems effectivelyExperience of working within a customer focused environmentTime Management & Interpersonal SkillsMethodical & AnalyticalGreat attention to detailWe Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
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