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The Business Development Manager leads account sales, proposal development, client stewardship, and strategic growth initiatives, while supporting regional business development and managing existing accounts. This role focuses on building strong relationships with key decision makers, leveraging customer and competitor insights, and guiding prospects through the full partnership lifecycle, from service demonstrations to contract negotiation and implementation. The position also oversees CRM management, develops client feedback processes to address concerns proactively, and uses strategic data and industry insights to strengthen sales and marketing efforts, drive growth, and enhance proposal competitiveness.ResponsibilitiesKEY TASKS & GENERAL RESPONSIBILITIES:CustomersPreparing and delivering presentations related to available IS technology and service offeringsRequesting and measuring satisfaction feedback from clientsParticipating in client stewardship meetingsDeveloping higher level of intelligence of customers business needsDealing with client concerns prior to escalationEducating clients with potential technology solutionsDevelop new clients & markets by:Identifying high opportunity industries and geographiesParticipating in local and new market deep divesDeveloping/executing on specific client opportunitiesPlaying active role in corporate account ownershipActively managing major accounts (CRM)Regional OperationsSupport IS Regional business development initiatives by:Identifying, pursuing and implementing innovative approaches, technologies and/or solutions to client opportunitiesWorking closely with the Regional IS leadership to develop and implement regional strategic planning and execution of those plansPreparing and making available updated collateral material – brochures, flysheets, PPT presentations, pricing, competitive assessmentsEnsuring regions have active Client retention programsAGIRepresent the interests of AGI by:Ensuring service excellence to key or strategic clients, focusing on internal systems for staffing, scheduling, invoicing, project execution, and following up to verify client satisfactionCollaborating with Acuren corporate BD representatives in aggressive goal setting; communicating and implementing strategies to achieve the goalsEnsure that organization is situated to prepare bids that winUtilizing process for lead generationMaintaining effective working relationships with both internal and external clients by engendering an environment of responsive service and frequent communicationAdminister tracking process for bid submissions and resultsMonitoring and responding appropriately where contracts are approaching expiryProviding a good example for employees by always directing and performing work in an ethical and reliable mannerOtherResponsible for attaining or exceeding the annual sales budget for the assigned customersCommunicates weekly to identify account prioritiesResponsible for inventory forecasts, sales administration of new items, resolving customer supply emergencies and everyday needsHas an integral role in new business pitches and holds responsibility for the effective on-boarding of new clients. Develops sales programs designed to achieve budgeted sales volume.Focuses on growing and developing existing clients, together with generating new business.Other work duties as assigned.RequirementsKNOWLEDGE, SKILLS & ABILITIES:Customer Focus: Ability to build and maintain strong internal and external customer relationships, proactively gather feedback, and use insights to improve services and strengthen trust.Interpersonal & Communication Skills: Approachable, diplomatic, and tactful communicator who builds rapport across all levels of the organization, diffuses high-tension situations, and fosters constructive working relationships.Leadership & Motivation: Skilled at empowering and motivating others, creating a positive team climate, delegating effectively, encouraging shared ownership, and driving high performance.Planning & Organizational Skills: Capable of scoping projects, setting clear objectives, developing structured plans, allocating resources, anticipating challenges, and measuring performance against goals.Process & Performance Management: Strong ability to design and optimize workflows, improve efficiency, integrate activities for synergy, simplify complex processes, and maximize results with available resources.Direction & Accountability: Provides clear expectations and stretch goals, communicates priorities effectively, maintains open dialogue on results, and ensures work is executed in an organized and accountable manner.Proficiency in Microsoft Word, Excel, PowerPoint, and OutlookExcellent time and project management, interpersonal and communication skillsSelf motivated and capable of working at a high technical and cognitive levelComprehensive knowledge of rope access and related industrial servicesIn depth knowledge of Customer Relationship Management programsEDUCATION:5 years in management positions with direct responsibilities for sales and marketing programsPrior experience in the automotive and/or aerospace industries requiredExperience selling technical, engineering, inspection, testing, or industrial services within these sectors is highly desirableDemonstrated ability to effectively manage people in an industrial service industryUniversity degree in a related fieldExperience successfully implementing and managing sales process principles and practices in a service environment.BenefitsBENEFITSCompetitive salaryMedical, dental, vision, and supplemental insurance401K PlanPaid HolidaysPaid Time OffWorking ConditionsWORKING CONDITIONS:Work is performed primarily in an office environment with frequent use of a computer and other standard office equipment.Extended or irregular hours may be required during peak business periods, special projects, or critical deadlines.Work involves handling multiple tasks with competing deadlines and frequent interruptionsAdaptable to changing schedules with willingness to travel regularly, including last minute and overnight travel.PHYSICAL JOB REQUIREMENTS & DEMANDS:.Must be able to remain in a stationary position for extended periods of time while working on a computer.Frequently operates standard office equipment such as computers, phones, printers, and copiers.Requires frequent communication with employees, managers, and external partners, necessitating clear verbal and written communication skills.Occasionally moves or lifts office materials, files, or supplies weighing up to 20 pounds.Requires the ability to concentrate on detailed work, reviewing and entering information with accuracy for extended periods.Company OverviewUS – Company OverviewAcuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world’s largest industrial segments.Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.
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