Loan Servicing Administrator at CMG Financial | Torre
Loan Servicing Administrator
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CMG Financial

Loan Servicing Administrator

CMG Financial
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD15 - 25/hour
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities

• Answers telephone in a prompt and courteous manner. Provides the callers answers by using software programs to gather the answer or directs callers to appropriate resource. • Contacts Investor on behalf of borrower for transfer related issues as needed. • Provides prompt and quality service to internal and external clients. • Responds to incoming Borrower qualified written request as per RESPA guidelines in a timely manner. • Provides notification to borrowers regarding miscellaneous items such as notification that we sent their payments to their new Servicer. • Reports procedural/problems immediately. • Processes and mails transfer and welcome letters timely. • Processes and mails payment coupons on a monthly basis. • Processes accurate and timely Payoff Quotes. • Processes accurate and timely Verifications of Mortgage. • Responds to borrower request for copies of documentation from their loan file in a timely manner. • Updates Byte with changes of addresses and other related information. • Monitors and orders envelopes and other supplies as needed for outgoing mail and administration. • Assists with Hazard Mail. • Ensures all work is performed within company-defined standards and guidelines. • Other duties as assigned.
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